Senior Executive, System Support Engineer

Job Description

Title: Senior Executive, System Support Engineer

Company Name: NAAFCO GROUP

Vacancy: 1

Location: Dhaka (PanthaPath)

Salary: Negotiable

Experience:
∎ At least 5 years

Published: 4 May 2025

Requirements:

Responsibilities & Context:
∎ Network Management: Design, configure, and maintain LAN, WAN, wireless networks, video surveillance systems, IP PABX, and related infrastructure.
∎ Device Installation & Support: Install, troubleshoot, and support routers, switches, firewalls, and other network devices.Cybersecurity: Implement and manage security protocols, including antivirus software, firewalls, and access controls, to protect IT systems.
∎ Performance Monitoring: Proactively monitor network performance, ensure 24/7 system availability, and resolve outages promptly.
∎ Documentation: Maintain detailed records of network architecture, configurations, and troubleshooting procedures.
∎ Disaster Recovery: Support backup procedures and disaster recovery plans for the network infrastructure.
∎ User Support: Provide day-to-day technical assistance to end-users, diagnose hardware/software/network issues, and escalate complex problems as needed.
∎ Collaboration: Work with departments to identify technological needs and deliver tailored IT solutions.Miscellaneous: Perform any other departmental tasks assigned by the Supervisor.Qualifications Required:Bachelor’s degree in IT, Computer Science, or a related field.5+ years of hands-on experience in network systems, system support, or similar roles.Proficiency in configuring and managing LAN/WAN, wireless networks, IP PABX, and video surveillance systems.Strong knowledge of routers, switches, cybersecurity tools (e.g., antivirus, VPNs).Certifications such as CCNA, CompTIA Network+ are preferred.Excellent problem-solving, communication, and stakeholder management skills.
∎ Bachelor’s degree in IT, Computer Science, or a related field.5+ years of hands-on experience in network systems, system support, or similar roles.
∎ Proficiency in configuring and managing LAN/WAN, wireless networks, IP PABX, and video surveillance systems.
∎ Strong knowledge of routers, switches, cybersecurity tools (e.g., antivirus, VPNs).
∎ Certifications such as CCNA, CompTIA Network+ are preferred.
∎ Excellent problem-solving, communication, and stakeholder management skills.
∎ Key Responsibilities:
∎ Network Management: Design, configure, and maintain LAN, WAN, wireless networks, video surveillance systems, IP PABX, and related infrastructure.
∎ Device Installation & Support: Install, troubleshoot, and support routers, switches, firewalls, and other network devices.Cybersecurity: Implement and manage security protocols, including antivirus software, firewalls, and access controls, to protect IT systems.
∎ Performance Monitoring: Proactively monitor network performance, ensure 24/7 system availability, and resolve outages promptly.
∎ Documentation: Maintain detailed records of network architecture, configurations, and troubleshooting procedures.
∎ Disaster Recovery: Support backup procedures and disaster recovery plans for the network infrastructure.
∎ User Support: Provide day-to-day technical assistance to end-users, diagnose hardware/software/network issues, and escalate complex problems as needed.
∎ Collaboration: Work with departments to identify technological needs and deliver tailored IT solutions.Miscellaneous: Perform any other departmental tasks assigned by the Supervisor.
∎ Qualifications Required:
∎ Bachelor’s degree in IT, Computer Science, or a related field.5+ years of hands-on experience in network systems, system support, or similar roles.
∎ Proficiency in configuring and managing LAN/WAN, wireless networks, IP PABX, and video surveillance systems.
∎ Strong knowledge of routers, switches, cybersecurity tools (e.g., antivirus, VPNs).
∎ Certifications such as CCNA, CompTIA Network+ are preferred.
∎ Excellent problem-solving, communication, and stakeholder management skills.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Insurance, Gratuity, Tour allowance
∎ Salary Review: Yearly

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (PanthaPath)

Company Information:
∎ NAAFCO GROUP
∎ Corporate Office: 12/A Suvastu Tower, 69/1 Panthapath, Dhaka-1205, Bangladesh

Address::
∎ Corporate Office: 12/A Suvastu Tower, 69/1 Panthapath, Dhaka-1205, Bangladesh

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 May 2025

Category: IT/Telecommunication