Senior Executive, Service Assurance

Job Description

Title: Senior Executive, Service Assurance

Company Name: SSL Wireless

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ Provide technical support to end users of service and software over telephone, email or SMS
∎ Provide support related to software or network issues, installation of software or hardware (when required)
∎ Responsible for documenting and logging reported problems & issues.
∎ Closely monitor and follow-up support tickets escalated to others teams.
∎ Monitor / service up time and identify performance issues.
∎ Performing routing checking of systems & software.
∎ Ensuring that the software systems are up and running.
∎ Evaluate reported or detected problems and implement satisfactory solutions to resolve network or service related issues and prevent recurrence.
∎ Work effectively and professionally with other team members coworkers in other departments and external customers.
∎ Be on call 24X7 to support business critical data network

Additional Requirements:
∎ Knowledge on Devops will be an added advantage.
∎ Time management ability and self-motivated.
∎ Willingness to work on roaster duty.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Annual Leave Encashment
∎ Free Health Checkup

Application Deadline: 23 Oct 2020

Company Information:
∎ 23 Sep 2020
∎ SSL Wireless
∎ Address : 93 B, New Eskaton Road, Dhaka - 1000
∎ Web : www.sslwireless.com
∎ Business : Software Shop Limited (SSL Wireless) is one of the leading Software Development, ITES, and Fintech companies in Bangladesh, which has been awarded with ISO 27001:2013 certification. SSL is an associated company of one of the biggest garments exporting groups in Bangladesh, Concorde Garments Group. SSL provides Messaging Solutions, VAS, Virtual Recharge, Online Bill Payments, e-Commerce Solutions, Payment Services, Website & App Development, Salesforce Tracking, Enterprise Solutions, Digital Banking Solution, Digital Wallet, Card-on-File, Cyber Security, Digital Marketing and Customized Software Development Solution to 90+ Banks & FIs, 2000+ Corporates, 6 Utility companies, different Government agencies, NGOs and SMEs. SSL is the largest TV, Radio, Media & Online News Channel aggregator. SSL is also the first & the largest Online Payment Aggregator of Bangladesh having 3500+ e-Commerce merchants under coverage through its PSO licensed and PCI DSS certified Payment Gateway platform SSLCOMMERZ.
At SSL, everyone has a very open and clear mindset and is always trying to find innovative solutions to make a better utilization of the available technology. The people at SSL are well aware about their specific duty towards the society and the industry. This advantage along with the precise understanding of the local market lets SSL Wireless to serve its customers with the appropriate solutions and services.

Category: IT/Telecommunication