Relationship Officer / Relationship Manager - Retail Sales (Liability), Branch Banking

Job Description

Title: Relationship Officer / Relationship Manager - Retail Sales (Liability), Branch Banking

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: At least 24 years

Job Location: Dhaka

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• Bachelor’s/Master’s degree in a relevant discipline from a UGC-approved university.

• No third division/class or equivalent CGPA is allowed at any stage of the academic career.

• Preferably completed Banking Diploma courses (JAIBB & AIBB)

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 24 years

• Good communication, interpersonal and organization skills.

• Effective presentation skills.

• Excellent negotiation skills.

• Able to timely manage multiple tasks.

• Proficiency at both spoken and written English and Bangla.

• Proficient in Microsoft Office.

• Strong analytical ability and organizational skills

Responsibilities & Context:

• Drive customer acquisition and deposit growth through branch-based engagement, covering Retail, SME, and Corporate clients
• Own and grow the branch liability portfolio, with strong focus on CASA and Term Deposits (TD), ensuring an improved CASA ratio
• Maximize cross-selling opportunities for branch customers, with emphasis on Bancassurance and other fee-based products
• Build and maintain strong relationships with branch customers to ensure retention and long-term engagement
• Conduct KYC, due diligence, and source of funds verification in line with regulatory and internal compliance requirements
• Deliver high-quality customer service within the branch, addressing queries and resolving issues efficiently
• Actively manage customer follow-ups and sales pipeline to achieve assigned business targets
• Prepare and submit daily sales call reports and periodic (weekly/monthly) performance reports
• Uphold discipline, ethical standards, and compliance in all banking activities