Project Manager – Enterprise Solution Delivery

Job Description

Title: Project Manager – Enterprise Solution Delivery

Company Name: Betopia Group

Vacancy: --

Age: At least 14 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Engineering, or a related field.

• Master's degree or MBA is preferred.

• Professional certifications such as PMP, PRINCE2, Agile Certified Practitioner (PMI-ACP), Scrum Master, or ITIL are highly desirable.

• 7 to 10 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age At least 14 years

• Minimum 7–10 years of experience in software project management.

• At least 5 years managing enterprise software implementation projects.

• Experience delivering ERP, HRIS, Core Business Applications, e-Governance, Banking, Cloud, AI, CRM, or Digital Transformation projects.

• Proven experience managing projects valued from BDT 2 Crore to BDT 100+ Crore.

• Experience working with government, enterprise, banking, telecom, manufacturing, or multinational clients.

Technical Competencies

• Enterprise Software Implementation

• Project Management Methodologies (PMBOK, PRINCE2, Agile, Hybrid)

• Software Development Life Cycle (SDLC)

• Agile and Scrum Frameworks

• Project Scheduling and Resource Planning

• Risk and Issue Management

• Change Management

• Budget and Cost Control

• Contract and Vendor Management

• Quality Assurance and UAT Coordination

• Cloud Platforms and Enterprise Infrastructure

• Knowledge of ERP, HRIS, CRM, DMS, Workflow, AI, Analytics, and Integration Platforms

Soft Skills

• Leadership and Team Management

• Strategic Planning

• Decision Making

• Negotiation and Conflict Resolution

• Excellent Communication and Presentation Skills

• Customer Relationship Management

• Analytical Thinking

• Time Management

• Problem Solving

• Stakeholder Management

Key Internal Interfaces

• Business Development

• Key Account Management

• Pre-Sales

• Bid Management

• Business Analysis

• Product Management

• Software Development

• Quality Assurance

• DevOps & Infrastructure

• Information Security

• Finance

• Procurement

• Legal

• PMO

• Customer Support

Key External Interfaces

• Customers and Project Sponsors

• Steering Committee Members

• Government Officials

• Enterprise Clients

• Technology Partners

• Cloud Service Providers

• Third-Party Vendors

• System Integrators

• Consultants

• Regulatory Authorities (where applicable)

Preferred Industry Experience

• Enterprise Software

• ERP & HRIS

• e-Governance

• Banking & Financial Services

• Telecommunications

• Healthcare

• Manufacturing

• Utilities

• Education

• Smart Government

• Cloud & Digital Transformation

Job Summary

An experienced and results-driven Project Manager to lead the successful delivery of enterprise software implementation and digital transformation projects. The Project Manager will be responsible for managing the complete project lifecycle, ensuring projects are delivered on time, within budget, and in accordance with agreed scope, quality standards, and customer expectations.

The role requires strong leadership, stakeholder management, project governance, risk management, and technical coordination skills to manage cross-functional teams delivering enterprise solutions for government, banking, financial services, telecommunications, manufacturing, healthcare, education, and corporate sectors.

Key Responsibilities

Project Planning & Initiation

• Lead project initiation activities following contract award and customer handover.

• Develop Project Charter, Project Management Plan, Work Breakdown Structure (WBS), implementation roadmap, project schedule, and resource plan.

• Define project scope, objectives, milestones, deliverables, success criteria, and governance framework.

• Conduct project kick-off meetings with customers and internal stakeholders.

Project Execution

• Manage end-to-end implementation of enterprise software solutions.

• Coordinate project activities across Business Analysts, Solution Architects, Development, QA, Infrastructure, DevOps, Database, Security, and Support teams.

• Ensure timely completion of all project milestones and deliverables.

• Monitor project progress and proactively resolve issues affecting delivery.

Customer & Stakeholder Management

• Act as the primary point of contact for customers throughout the project lifecycle.

• Build strong relationships with project sponsors, steering committees, and executive stakeholders.

• Conduct regular project status meetings, steering committee reviews, and executive briefings.

• Manage customer expectations and facilitate timely decision-making.

Scope & Change Management

• Ensure project scope is clearly defined and approved.

• Evaluate and manage change requests through formal Change Request (CR) procedures.

• Assess schedule, budget, and resource impacts of scope changes.

• Obtain necessary approvals before implementation.

Project Governance & Compliance

• Ensure compliance with organizational project management methodologies, PMO standards, contractual obligations, and quality assurance processes.

• Maintain project documentation, approvals, issue logs, RAID logs, meeting minutes, and decision registers.

• Ensure adherence to information security, regulatory, and customer compliance requirements.

Risk & Issue Management

• Identify, assess, and mitigate project risks.

• Maintain project Risk Register and Issue Log.

• Develop contingency and mitigation plans.

• Escalate critical risks and issues to management when necessary.

Resource & Team Management

• Lead multidisciplinary project teams.

• Allocate project resources efficiently.

• Monitor team productivity and project performance.

• Mentor team members and promote collaboration and accountability.

• Coordinate external vendors, implementation partners, and subcontractors where applicable.

Budget & Financial Management

• Monitor project budgets, resource utilization, and profitability.

• Track project expenditures against approved budgets.

• Review project billing milestones and payment schedules.

• Support finance in revenue recognition and project invoicing.

Quality Management

• Ensure project deliverables meet agreed quality standards and customer expectations.

• Coordinate system testing, User Acceptance Testing (UAT), deployment, and production rollout.

• Ensure timely resolution of defects and implementation issues.

• Oversee project acceptance and sign-off processes.

Project Closure

• Conduct project closure activities upon successful implementation.

• Obtain customer acceptance certificates and project completion approvals.

• Ensure project documentation is archived.

• Conduct lessons learned workshops and post-implementation reviews.

• Support transition to Customer Support and Managed Services teams.