Paid Internship (Customer Support Executive)

Job Description

Title: Paid Internship (Customer Support Executive)

Company Name: Bismilla Telecom Service Limited

Vacancy: 4

Age: 24 to 30 years

Job Location: Dhaka (Nababpur)

Salary: Tk. 6000 - 8000 (Monthly)

Experience:

Published: 2024-09-14

Application Deadline: 2024-10-14

Education:

Requirements:

Skills Required: Client Service,Customer Support through Phone,Fast Learner

Additional Requirements:

• Age 24 to 30 years

• Respond to customer inquiries via phone, email, and chat promptly.

• Maintain accurate records of all customer interactions in the CRM system.

• Stay informed about product updates and company services.

• Guide customers through troubleshooting steps and product usage.

• Collect customer feedback and communicate it to the relevant teams.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Collaborate with internal teams to resolve escalated issues efficiently.

• Meet key performance metrics such as response time and customer satisfaction.

• Proactively identify potential customer concerns and address them early.

• Suggest improvements to the customer service process based on feedback.

• Participate in ongoing training sessions to keep skills sharp and relevant.

• Maintain a professional and positive tone in all customer communications.

• Assist in training and mentoring new members of the customer support team.

• Communicate product changes and updates to customers clearly.

• Build strong relationships with customers to encourage loyalty.

• Manage customer expectations with clear, realistic timelines for solutions.

• Track recurring issues and report them to improve the overall customer experience.

• Handle customer complaints with patience and empathy.

• Ensure customer queries are addressed accurately and in a timely manner.