Operations Manager, After Sales Service

Job Description

Title: Operations Manager, After Sales Service

Company Name: 1000FIX Services Ltd.

Vacancy: --

Age: At least 27 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies, Electronic Equipment/Home Appliances, Group of Companies

• Graduation/Post Graduation in CSE, EEE, Management, Marketing, or relevant field from any reputed university.

• 5 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies, Electronic Equipment/Home Appliances, Group of Companies

• Age At least 27 years

• Proven experience in an operations management role within after-sales or customer service.
• Strong leadership, negotiation, and motivational skills.
• Excellent presentation and communication abilities.
• Demonstrated ability to innovate and improve processes.
• Strong analytical skills and the ability to work in a KPI-driven environment.
• Proficiency in workforce management and team coordination.
• Competency in Microsoft applications including Word, Excel, Power Point and Outlook.

• Possess a deep understanding of Customer Service through frontlines.
• Manage day-to-day service operations with a focus on achieving KPIs related to Revenue, Sales, Service, and Customer Satisfaction.
• Candidate should have operational knowledge of IT Products/Home Appliance/Mobile or relevant products.
• Effectively manage workforce allocation, ensuring resources meet service demands.
• Tackle and resolve critical customer service issues promptly and effectively.
• Continuously seek and implement improvements in service processes and policies, aligning teams with operational goals.
• Foster strong collaboration and coordination across teams, ensuring all departments work towards shared objectives.
• Stay committed to continuous learning and professional development.
• Plan and implement cost-effective strategies for daily store and service operations.
• Design and execute action plans for various stages of the customer service process.
• Monitor team productivity and address issues promptly to maintain efficiency and service quality.
• Collaborate with different departments to ensure consistent efforts in maintaining high levels of customer satisfaction.
• Utilize analytical skills to prepare detailed reports, driving data-driven decisions and continuous improvement in service practices.

• T/A,Mobile bill,Medical allowance,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Annual Bonus

• Other benefits as per company policy.