Officer/Assistant Manager/Associate Manager (Officer/SO/EO), Fraud Detection, Fraud Risk Management

Job Description

Title: Officer/Assistant Manager/Associate Manager (Officer/SO/EO), Fraud Detection, Fraud Risk Management

Company Name: City Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

Job Purpose:

The primary responsibility of this role is to mitigate fraud loss of City Bank PLC issuing and acquiring card business by proactively identifying and preventing fraud transactions and attempts. This role is also responsible for leading 24/7 fraud detection teams, fraud mitigation & monitoring activities for card transactions.

Functional Responsibilities:

• Supervise daily transaction monitoring activities of Detection Teams, also other related activities for investigation when needed and ensure smooth operation.

• Supervise a team and ensure alignment goals with the larger goal of the organization by supervising 24/7 transaction monitoring activities of City Bank PLC card transactions.

• Track the counterfeit activities on regular basis and maintain proper Fraud Alert MIS, Fraud Database, Fraud Reporting and FRM Divisional Dashboard with accuracy.

• Review and reinforce the effectiveness of existing fraud detection tools like – VISA Risk Manager [VRM] and TranzWare Fraud Analyzer [TWFA].

• Check CAMS, PCP & ADC alert regularly through system portals as well as take replacement initiative against the security alerts.

• Perform Common Point of Purchase (CPP) analysis as a part of fraud mitigation process.

• Prepare and response Urgent Investigation Report (UIR) within the timeline.

• Take initiative for card replacement or reinstatement related to fraud transaction and dispute issue and not allowing un-blocking of any fraud card account in case of any fraud suspicion.

• Communicate with card members regarding specific fraud/suspicious transactions for better service.

• Communicate with merchants and acquiring organisation’s in case of any fraud suspicion and stopping product delivery from merchant’s end.

Education & Experience:

4 year Bachelor/ Master’s degree in any subject from any reputed university is required.

A minimum 2 years’ experience in relevant field is a prerequisite for this role.

Technical Skills:

• Good knowledge on Fraud Detection System, Detection rule parameter calibration, Merchant acquiring fraud, familiar with Visa MasterCard fraud alert management system

• Strong knowledge on fraudster characteristic, internal & external fraud, recent fraud trend specially on Merchant fraud, application/ syndicate fraud, digital fraud, (i.e., phishing, vishing, spoofing, push payment fraud.)

• Strong analytical skill to understand numbers and explain results

• Strong knowledge on Bangladesh Bank regulation, banking products/services

• Strong attention to detail with excellent judgement, analytical and problem solving skills

• Very good knowledge in Microsoft Excel, Power point, Word, and familiarity with other database management software is preferable

• Strong written and verbal communication skills in both Bangla & English

Behavioral Skills:

• Strong interpersonal and stakeholder management

• Proven ability to be proactive and work independently and as a part of a team