MEDICINES DISPENSER

Job Description

Title: MEDICINES DISPENSER

Company Name: Medecins Sans Frontieres/ Doctors Without Borders (MSF)

Vacancy: 1

Age: At least 18 years

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 45000 (Monthly)

Experience:

Published: 2026-08-31

Application Deadline: 2026-09-06

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age At least 18 years

Education:

• 3 months’ Pharmacy Certificate + Registration from Bangladesh Pharmacy Council as C Grade Pharmacist is the minimum requirement.

Experience:

• Essential: Minimum 6 months of working experience in similar role is essential.

• Desirable: Demonstrable experience in supervising and training others in a team setting

Language:

• Essential : Rohingya and Chittagonian dialect are essential.

• Desirable: English

Knowledge:

• Essential knowledge of basic mathematics and use of measuring equipment (Cold chain, Control drug, tally sheet).

• Desirable computer literacy (word, excel)

Competencies:

• Results and Quality Orientation L1

• Teamwork and Cooperation L1

• Behavioural Flexibility L1

• Commitment to MSF Principles L1

• Stress Management L2

Accountabilities

• Dispensing medication to patients according to medical prescription, ensuring the medication is labeled with the correct drug name, strength, quantity, expiry date, directions for use and additional required information and providing clear instructions and advice on how to take the drug, when, how long, how to store, possible side-effects and any other relevant warnings. Making sure the patient understands in order to ensure correct treatment.

• Adhering to MSF practice policies and procedures for dispensing medicines, in particular those relating to controlled drugs and ensuring respect of confidentiality in dispensing

• Placing accurate and timely orders with the central stock, maintaining minimum stock levels of medicines, checking expiry dates and storage conditions and ensuring no medicines or material are taken out of the dispensary without authorization

• Maintaining accurate dispensing records and regularly reporting them to his/her technical reference. Ensuring returned and out-of-date medication is safely removed to a well designated quarantine zone for unwanted pharmaceuticals, separated from the normal stock

• Organizing and keeping the dispensing area clean, ensuring cleanliness and care in handling medicines to avoid contamination and mix-up. Maintaining dispensary equipment, ensuring it is clean, accurate and in a good state of repair.

• Maintaining the integrity and security of the dispensary by admitting only authorized personnel and ensuring that all medicines are stored as appropriate. Reporting immediately to the technical reference on any problem arising in the service (especially loss, robbery, quality problems with medicines (abnormal changes in colour, consistency, and odour) damage of medical equipment or medicines).

• Carrying out Patient Therapeutic Education (PTE) and interacting with patient using a patient based approach to accompany chronic disease (HIV, TB, etc.) patients along their visits. Receiving patients, informing about treatment and adherence, giving appointment for the next drug delivery. Informing the medical doctor in case of lack of adherence and identifying the reasons and finding solutions to improve adherence.

• Understanding, recording and informing on any complaint received from patients related to medicine use or side effects.

MSF Section/Context Specific Accountabilities

Accountabilities

• Dispensing medication to patients according to medical prescription, ensuring the medication is labeled with the correct drug name, strength, quantity, expiry date, directions for use and additional required information and providing clear instructions and advice on how to take the drug, when, how long, how to store, possible side-effects and any other relevant warnings. Making sure the patient understands in order to ensure correct treatment.

• Adhering to MSF practice policies and procedures for dispensing medicines, in particular those relating to controlled drugs and ensuring respect of confidentiality in dispensing

• Placing accurate and timely orders with the central stock, maintaining minimum stock levels of medicines, checking expiry dates and storage conditions and ensuring no medicines or material are taken out of the dispensary without authorization

• Maintaining accurate dispensing records and regularly reporting them to his/her technical reference. Ensuring returned and out-of-date medication is safely removed to a well designated quarantine zone for unwanted pharmaceuticals, separated from the normal stock

• Organizing and keeping the dispensing area clean, ensuring cleanliness and care in handling medicines to avoid contamination and mix-up. Maintaining dispensary equipment, ensuring it is clean, accurate and in a good state of repair.

• Maintaining the integrity and security of the dispensary by admitting only authorized personnel and ensuring that all medicines are stored as appropriate. Reporting immediately to the technical reference on any problem arising in the service (especially loss, robbery, quality problems with medicines (abnormal changes in colour, consistency, and odour) damage of medical equipment or medicines).

• Carrying out Patient Therapeutic Education (PTE) and interacting with patient using a patient based approach to accompany chronic disease (HIV, TB, etc.) patients along their visits. Receiving patients, informing about treatment and adherence, giving appointment for the next drug delivery. Informing the medical doctor in case of lack of adherence and identifying the reasons and finding solutions to improve adherence.

• Understanding, recording and informing on any complaint received from patients related to medicine use or side effects.

MSF Section/Context Specific Accountabilities

• According to the roster plan established by his/her supervisor, the drug dispenser must ensure proper collaboration with other team members by regular information flow, strict respect of working hours

• Always ensure security of controlled drugs under lock and key and overall security of other medications in the facility (if applicable).

• Any damaged or expired article must be placed in a specific zone for expired items and well labelled.

• Regularly check the stock to identify potential ruptures and inform his/her supervisor accordingly.

• Demonstrate adaptation to the work conditions in the refugee camps, demonstrate flexibility and express readiness to work in stressful conditions and to acknowledge roster changes in case of need when requested by his/her supervisor.

• Maintain confidentiality of patient information and medications as required by MSF Charter.

• Participate in other activities under his/her scope of performance as needed and recommended by his/her supervisor.

• Participate in the inventory of the dispensary according to the needs. S/he should ensure that the space is kept clean, well-organized and in good storage conditions. Any damaged or expired item must be placed in a specific zone for expired items and it is well labelled.

• Closely monitor cold chain, room temperature, Humidity and update daily dispensed overview in collaboration with register.

• Participate in the reception of drug dispensary area orders from facility’s main pharmacy stock and inform the person responsible in the stock of any discrepancy before reception approval.

• Record accurate consumption data, prescriptions carbon copy hand over to register at the end of the day.

• Permanent contract

• Salary according to MSF salary grid (Level 3) BDT 45000 Salary ( not negotiable). Income tax deduction from salary will be applicable based on the current income tax rule.  

• 2 annual leave days per month worked.

• Medical insurance for employees and direct dependents based on MSF Health Care Policy

• 2 Festival Bonuses after completion of one year of uninterrupted service.