Manager-Credit Recovery
Job Description
Title: Manager-Credit Recovery
Company Name: Chinese Fintech
Vacancy: 01
Age: At least 30 years
Job Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
- At least 6 years
- The applicants should have experience in the following business area(s): Banks, Telecommunication, Micro-Credit, Financial Technology (Fintech) Startup
Published: 2025-12-23
Application Deadline: 2026-01-22
Education:
- Masters
Requirements:
- At least 6 years
- The applicants should have experience in the following business area(s): Banks, Telecommunication, Micro-Credit, Financial Technology (Fintech) Startup
Skills Required: Credit Risk Management
Additional Requirements:
- Age At least 30 years
Responsibilities & Context:
Collections Strategy & Performance
Develop and execute collection strategies for early, mid, and late-stage delinquencies
Monitor portfolio performance and reduce delinquency and default rates
Set monthly/quarterly recovery targets and ensure achievement
Analyze collection data and trends to improve recovery outcomes
Team Leadership & Management
Lead, coach, and motivate the collections team (in-house and/or outsourced)
Set KPIs for team members and conduct regular performance reviews
Identify training needs and ensure continuous skill development
Manage staffing, shift planning, and workload distribution
Process Improvement & Automation
Implement and improve digital collection tools (CRM, dialers, automated reminders, analytics dashboards)
Optimize collection workflows to increase efficiency and customer engagement
Collaborate with product and tech teams to enhance collection systems
Compliance & Risk Management
Ensure adherence to local regulations, fintech policies, and ethical collection practices
Maintain proper documentation and audit readiness
Handle escalated customer complaints and dispute resolutions professionally
Customer Experience
Balance recovery goals with customer empathy and long-term relationship management
Design customer-friendly repayment and settlement solutions
Ensure communication aligns with brand tone and regulatory guidelines
Reporting & Stakeholder Management
Prepare daily, weekly, and monthly MIS reports for senior management
Present insights on recovery rates, roll rates, and collection efficiency
Coordinate with credit risk, customer support, legal, and finance teams
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
