Relationship Officer/Senior Relationship Officer, Retail Sales

Job Description

Title: Relationship Officer/Senior Relationship Officer, Retail Sales

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

Bachelor’s degree from a reputed university with satisfactory academic record.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

• Experience of 2-3 years in a relevant role in Banks/ NBFIs.

• Candidates with experience of selling Retail products will get preference.

• Proficient in Customer Excellence & Relationship Management.

• Frequent mobility and reallocation are mandatory.

• Excellent interpersonal, negotiation and communication skills.

BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country`s financial future, with a clear focus on sustainability. With the highest market capitalisation, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Retail Banking Division:

Relationship Officer/Senior Relationship Officer, Retail Sales

Job Grade: OG-I /OG-II

KEY RESPONSIBILITIES:

• Identify sales prospects and conduct business development activities.

• Follow up on new leads and referrals to generate business.

• Achieve the agreed individual sales target ensuring compliance with the bank’s policies and procedures.

• Executing effective cross-selling & upselling strategies to maximize customer value.

• Ensure retention of business targets.

• Collect and study customer documents to assess current credit worthiness of customers and share with Business Development Manager for final approval.

• Collect KYC and other related documents for processing applications for banking products or services.

• Utilize multiple digital platforms to support regular BAU activities.

• Deliver consistently high levels of customer service and deal with customer queries effectively in line with the Bank’s service quality standards.

• Ensure flawless execution of banking transactions while maintaining compliance with the Bank’s policies and regulatory framework.

• Follow up with defaulting customers proactively to ensure PAR & NPL rates are as per defined norms of the Bank.