Associate Relationship Manager/ Relationship Manager, Retail Sales

Job Description

Title: Associate Relationship Manager/ Relationship Manager, Retail Sales

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

Bachelor’s degree from a reputed university with satisfactory academic record.

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 3 years’ experience in relevant role in Banks/ NBFIs.

• Experience in selling Retail products will get preference.

• Proficient in Customer Excellence & Relationship Management.

• Frequent mobility and reallocation are mandatory.

• Excellent interpersonal, negotiation and communication skills.

BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country`s financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Retail Banking Division:

Associate Relationship Manager/ Relationship Manager, Retail Sales

Job Grade: SO /PO

KEY RESPONSIBILITIES:

• Hold regular meetings with clients to introduce a wide range of retail products and services, ensuring customer satisfaction with the quality and consistency of service delivery.

• Based on the credit worthiness of the client, offer the Bank’s products and services including salary accounts, loans, cards, and deposits by making proactive sales efforts and capitalizing on cross-selling opportunities to achieve sales targets.

• Ensure clients clearly understand and agree to all features, applicable fees, terms, and conditions of the products and services.

• Identify existing and potential client relationships to unlock additional revenue opportunities.

• Monitor the team’s portfolio health by maintaining PAR & NPL rates as per defined norms; speak to clients directly to drive collections as may be required.

• Consistently deliver high levels of customer service by addressing queries effectively, escalating complex issues appropriately, and maintaining customer satisfaction in line with the Bank’s service quality standards.

• Ensure flawless execution of client relationship transactions by maintaining accurate records, responding promptly to customer requests, and ensuring full compliance with the Bank’s policies, procedures, and regulatory requirements.