Customer Service Officer- General Banking

Job Description

Title: Customer Service Officer- General Banking

Company Name: A reputed Private Commercial Bank

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

• Master's in any discipline from reputed University with no third division in academic records.

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 3 (three) years working experience in commercial Bank in relevant area.

• Knowledge, Competencies and Skills:

• Smart, Team player, paired with agile mindset and can-do attitude

• Good communication skill in Bangla and English

• Very good skills in MS Office.

• High level of professionalism, confidentiality, and integrity

Job Grade: Associate Officer to Principal Officer

Key Job Responsibilities:

• Provide support to the branch by providing general banking services such as account opening, deposits, withdrawals, fund transfers, and remittances to the customers in accordance with the high standards of service quality of the Bank.

• Assist customers with banking products and services by ensuring compliance of laws and regulations, regulatory requirements and internal policies.

• Provide services related to checkbooks, Debit Cards and Payment Order.

• Provide services related to Issue and Encashment of Fixed Deposit/DPS etc.

• Provide services under BACH (Clearing & BEFTN).

• Provide remittance services (local & inward), locker services.

• Act as the primary contact person and resolves operational issues.

• Ensure AML & CFT guidelines in performing banking activities.

• Any other work / responsibility as and when assigned by the supervisor/Management of the bank.

Job Location: Dhaka or Anywhere in Bangladesh.