Manager, Client Service; Microfinance Programme
Job Description
Title: Manager, Client Service; Microfinance Programme
Company Name: BRAC
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters in any discipline from any recognised university/ institution.
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably. Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ JOB PURPOSE: Responsible for programme optimization (member acquisition, relationship, engagement and retention) and the modeling, analysis and reporting of Key Performance Indicators (KPIs) for loyalty driven programmes.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the program`s goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure if any reportable incident occurs, and encourage others to do so.
Job Responsibilities:
∎ Develop and manage the external and internal marketing plans that support program growth including new member acquisition and existing member engagement optimization.
∎ Work directly with cross-functional teams including senior leadership roles.
∎ Engage and serve for all aspects of assigned driven programmes and associated members.
∎ Identify, secure and/or negotiate marketing opportunities that increase and maintain the programme's share of voice within the overall loyalty partner's programme.
∎ Proactively solves problems and enhances the user experience for assigned programmes.
∎ Works collaboratively with the operation team, Finance and other Loyalty Development counterparts to forecast, manage and analyze program performance metrics and to report on activities.
∎ Reviews and approves all materials developed by partners to promote assigned programmes.
∎ Groom networking capability to leverage the platform to achieve the programmatic goal.
∎ Capable of presenting program activities in national and international platforms.
∎ Ensure regular follow-up project operations and effective monitoring of the projects to drive execution smoothly
Additional Requirements:
∎ Knowledge of clear understanding of Microfinance field operation.
∎ knowledge about systems and processes, different work knowledge about the development sector/industry.
∎ Interpersonal, project management skills
∎
∎ Good communication skills with internal and external stakeholders
∎ Well-versed in oral and written Bangla and English languages
∎ Good in Microsoft Excel and PowerPoint presentations
∎ Good presentation and analysis skills
∎ Multi-tasking and team player skills
∎ Minimum 03 years of working experience is required.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, Wellness Centre Facility, Day Care Facility, and others as per policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 8 Apr 2023
Company Information:
∎ 30 Mar 2023
∎ BRAC
∎ Business : BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Category: NGO/Development
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