Junior Officer/ Officer, Customer Service

Job Description

Title: Junior Officer/ Officer, Customer Service

Company Name: Puro Foods Limited

Vacancy: --

Age: Na

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Retail Store, Restaurant, Food (Packaged)/Beverage

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Retail Store, Restaurant, Food (Packaged)/Beverage

• Only Female

• Excellent communication skills in English & Bangla.

• Strong listening skills and patience to handle diverse customer needs.

• Ability to remain calm and professional under pressure.

• Familiarity with call center technology (dialers, headsets, CRM software).

• Multitasking and problem-solving ability.

• Willingness to work in shifts, including nights, weekends, and holidays. (If Needed)

1. Handle inbound and outbound calls professionally, ensuring excellent customer experience.

2. Respond to customer inquiries regarding products, services, billing, and complaints.

3. Provide accurate information and solutions within the first call whenever possible (First Call Resolution).

4. Maintain call logs, records, and customer information in the CRM system.

5. Follow communication scripts and guidelines to ensure consistency.

6. Escalate complex issues to higher-level support when required.

7. Meet daily/weekly/monthly performance targets (calls handled, resolution time, quality score).

8. Gather customer feedback and share insights to improve service quality.

9. Ensure compliance with company policies, data privacy, and call center protocols.

• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2