Junior Officer (Customer Service)
Job Description
Title: Junior Officer (Customer Service)
Company Name: E-Zone HRM Limited
Vacancy: 100
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Tk. 18000 (Monthly)
Experience:
Published: 2026-04-09
Application Deadline: 2026-05-09
Education:
- Bachelor/Honors
Minimum Bachelor's degree (Any Discipline)
Requirements:
Skills Required:
Additional Requirements:
Willingness to work outdoors and travel frequently.
Strong communication and coordination skills.
Ability to follow operational guidelines and work in a structured manner.
High level of responsibility, adaptability and customer service mindset.
Responsibilities & Context:
We are hiring fresh graduates for a renowned Mobile Financial Organization under E-Zone contract for a 3-Month Campaign Project.
Job Nature: Field Operations under Customer Care
Working Days: 6 Days/Week
Working Hours: 10:00 AM to 6:00 PM (8 Hours/Day)
Location: Bagerhat, Pirojpur, Munshiganj, Noakhali, Brahmanbaria, Feni, Lakshmipur, Habiganj, Sunamganj, Moulvibazar, Sherpur, Bandarban, Cumilla, Kishoreganj, Kurigram, Narayanganj, Satkhira, Chuadanga, Kushtia, Patuakhali, Rajbari, Madaripur, Nilphamari, Gaibandha, Rangpur, Thakurgaon, Bogra, Natore, Tangail, Jamalpur, Mymensingh, Savar, Gazipur, Sylhet, Chandpur, Rangamati, Bandarban & Cox’s Bazar (Candidates can have flexibility to work in their respective districts)
[Note: Shortlisted candidates must attend the interview in Dhaka]
Key Responsibilities:
Primary Job responsibility of this position will be ensuring on-time customer service presence in outdoor campaign locations.
Demonstrate flexibility and readiness to be assigned to different service locations based on business needs.
Maintain discipline, professionalism and compliance with role standards during all deployments.
Ensure timely completion of tasks and provide accurate activity reports after each assignment.
When no outdoor campaign is scheduled, provide customer service at designated service points and serve as a backup during staff absence or during high customer traffic.
Maintain strong working knowledge of relevant system portals, products, services and SOPs.
For operational needs overnight stay might require in campaign locations.
For operational purposes need to travel across the region.
Maintain accurate documentation and execute system-related tasks as per defined SOP.
Handle customer concerns and complaints with empathy and in compliance with standard operating procedures (SOPs).
Perform other job-related duties as assigned by management.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
