Junior Customer Support Executive

Job Description

Title: Junior Customer Support Executive

Company Name: Phoenix Education

Vacancy: 3

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 18000 - 24000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Call Center, Coaching Center, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Call Center, Coaching Center, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

• Remain fully focused and avoid multitasking during work hours

• Respond to customer queries swiftly and systematically

• Communicate effectively with potential customers both face-to-face and over the phone

• Follow instructions precisely and keep your team lead updated regularly

• Maintain confidentiality of sensitive company and student information

• Handle all interactions with courtesy and avoid aggressive or misleading sales tactics

• Deliver complete and accurate information regarding educational services

• Maintain and update customer databases and sales records daily

• Coordinate with delivery partners to ensure smooth service fulfilment

• Over time allowance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Subsidized lunch will be provided daily.

• Yearly salary review each year (after successful completion of probation period).

• Will be eligible for two Eid bonuses (each equal to half of your salary (after successful completion of probation period).