Jr. Support Engineer/ Support Engineer

Job Description

Title: Jr. Support Engineer/ Support Engineer

Company Name: BDCOM Online Limited

Vacancy: Undefined

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor in Engineering in CSE,EEE,ETE,ICT.
∎ Skills Required: Linux,MS Word/ Excel/ PowerPoint/ One Note, CCNA
∎ Professional Certification: CCNA,Cisco
∎ Training/ Trade Course: CCNA,Networking,Cisco
∎ Skills Required: Network Engineering, CCNA

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following business area(s): ISP, Computer Hardware/Network Companies
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Deal directly with customers either by telephone, electronically or face to face.
∎ Respond promptly to customer inquiries
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Perform customer verifications
∎ Process support log, forms.
∎ Direct requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
∎ Follow up on customer interactions.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Knowledge of customer service principles and practices
∎ Knowledge of relevant computer applications.

Salary: Negotiable

Compensation & Other Benefits:
∎ Competitive salary
∎ Yearly 2 festival bonus
∎ Profit sharing
∎ Cell Phone Bills
∎ Home Internet Service
∎ Provident fund
∎ Family health insurance
∎ Life insurance
∎ Friendly working environment
∎ Opportunity to grow in different specializations
∎ Weekly two days holiday.

Job Source: Bdjobs.com Online Job Posting

Application Deadline: May 4, 2019

Company Information:
∎ BDCOM Online Limited
∎ Address : Rangs Nilu Square (5th floor), House-75, Road-5/A, Satmasjid Road, Dhanmondi R/A
∎ Web : www.bdcom.com
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.

Category: IT/Telecommunication

Send your CV to: [email protected]

Read Before Apply: Please mention of the name of the post on the subject line of E-mail.

Source: bdjobs.com

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