Jr. Support Engineer/ Support Engineer
Job Description
Title: Jr. Support Engineer/ Support Engineer
Company Name: BDCOM Online Limited
Vacancy: Undefined
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering in CSE,EEE,ETE,ICT.
∎ Skills Required: Linux,MS Word/ Excel/ PowerPoint/ One Note, CCNA
∎ Professional Certification: CCNA,Cisco
∎ Training/ Trade Course: CCNA,Networking,Cisco
∎ Skills Required: Network Engineering, CCNA
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following business area(s):
ISP, Computer Hardware/Network Companies
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Deal directly with customers either by telephone, electronically or face to face.
∎ Respond promptly to customer inquiries
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Perform customer verifications
∎ Process support log, forms.
∎ Direct requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
∎ Follow up on customer interactions.
Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Knowledge of customer service principles and practices
∎ Knowledge of relevant computer applications.
Salary: Negotiable
Compensation & Other Benefits:
∎ Competitive salary
∎ Yearly 2 festival bonus
∎ Profit sharing
∎ Cell Phone Bills
∎ Home Internet Service
∎ Provident fund
∎ Family health insurance
∎ Life insurance
∎ Friendly working environment
∎ Opportunity to grow in different specializations
∎ Weekly two days holiday.
Job Source: Bdjobs.com Online Job Posting
Application Deadline: May 4, 2019
Company Information:
∎ BDCOM Online Limited
∎ Address : Rangs Nilu Square (5th floor), House-75, Road-5/A, Satmasjid Road, Dhanmondi R/A
∎ Web : www.bdcom.com
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.
Category: IT/Telecommunication
Send your CV to: [email protected]
Read Before Apply: Please mention of the name of the post on the subject line of E-mail.
