Jr. Network Engineer, Customer Care

Job Description

Title: Jr. Network Engineer, Customer Care

Company Name: Telnet Communication Ltd.

Vacancy: 4

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent communication and presentation skills, IP Network

Experience Requirements:
∎ Na
∎ The applicants should have experience in the following area(s): Call Center, Customer Service
∎ The applicants should have experience in the following business area(s): IT Enabled Service
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Receiving client complaints over phone.
∎ Troubleshooting client connectivity problem.
∎ Coordinating with field team and other technical teams to give solution to clients.
∎ Client link monitoring.

Additional Requirements:
∎ Age 22 to 27 years
∎ Ready to do shifting duty (morning, day & night shift).
∎ Must have Excellent English & Bangla communication skill.
∎ Basic IP Networking knowledge preferred.
∎ Working experience in call center preferred but not mandatory.
∎ Working experience in renowned ISP preferred but not mandatory.
∎ Applicant currently living in Uttara or adjacent area will be given preference

Compensation & Other Benefits:
∎ Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 28 Feb 2021

Company Information:
∎ 22 Feb 2021
∎ Telnet Communication Ltd.

Category: IT/Telecommunication