Senior Network Engineer - Customer Care (ISP)

Job Description

Title: Senior Network Engineer - Customer Care (ISP)

Company Name: Telnet Communication Ltd.

Vacancy: 1

Age: At least 28 years

Job Location: Dhaka (Uttara Sector 7)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service,ISP

• Bachelor of Science (BSc) in Computer Engineering
• Bachelor of Science (BSc) in Computer Science
• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Computing & Information System

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service,ISP

• Age At least 28 years
• Only Male

• Strong skills in coordination, communication, and organization.
• Comfortable working under pressure and meeting tight deadlines.
• Knowledge of IT and network systems, service documentation, and reporting tools.
• Dedicated to continuous improvement and high-quality service.
• Skilled in engaging stakeholders and maintaining good relationships.

• Perform roster duties for 24/7 ISP Customer Care to maintain the highest quality standards.

• Monitor all network infrastructure and priority client connections.

• Address client complaints through phone, email, or chat while maintaining professional communication skills.

• Resolve client connectivity issues over the phone or, when necessary, coordinate with various internal teams.

• Collaborate with field teams and other technical departments to provide solutions for clients.

• Ensure client satisfaction by delivering top-quality support services.

• Make sure services are delivered on time and follow operational standards.

• Prepare and send daily and monthly reports to clients.

• Perform shift duties, including day, evening, and night shifts along with govt holidays.

• Complete other tasks assigned by management.

• Candidate from ISP will get prefer.