Senior Network Engineer - Customer Care (ISP)
Job Description
Title: Senior Network Engineer - Customer Care (ISP)
Company Name: Telnet Communication Ltd.
Vacancy: 1
Age: At least 28 years
Job Location: Dhaka (Uttara Sector 7)
Salary: Negotiable
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service,ISP
Published: 2025-08-04
Application Deadline: 2025-08-11
Education:
- Bachelor of Science (BSc) in Computer Engineering
- Bachelor of Science (BSc) in Computer Science
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Computing & Information System
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service,ISP
Skills Required:
Additional Requirements:
- Age At least 28 years
- Only Male
- Strong skills in coordination, communication, and organization.
- Comfortable working under pressure and meeting tight deadlines.
- Knowledge of IT and network systems, service documentation, and reporting tools.
- Dedicated to continuous improvement and high-quality service.
- Skilled in engaging stakeholders and maintaining good relationships.
Responsibilities & Context:
Perform roster duties for 24/7 ISP Customer Care to maintain the highest quality standards.
Monitor all network infrastructure and priority client connections.
Address client complaints through phone, email, or chat while maintaining professional communication skills.
Resolve client connectivity issues over the phone or, when necessary, coordinate with various internal teams.
Collaborate with field teams and other technical departments to provide solutions for clients.
Ensure client satisfaction by delivering top-quality support services.
Make sure services are delivered on time and follow operational standards.
Prepare and send daily and monthly reports to clients.
Perform shift duties, including day, evening, and night shifts along with govt holidays.
Complete other tasks assigned by management.
Candidate from ISP will get prefer.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 10.39% |
| Uttara University | 4.33% |
| Dhaka International University | 3.90% |
| American International University Bangladesh (AIUB) | 3.03% |
| Northern University Bangladesh | 2.60% |
| Green University of Bangladesh | 2.16% |
| Atish Dipankar University of Science and Technology | 2.16% |
| City University | 2.16% |
| Jahangirnagar University | 1.73% |
| Southeast University | 1.73% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 63.20% |
| 31-35 | 24.24% |
| 36-40 | 7.36% |
| 40+ | 3.46% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 7.79% |
| 20K-30K | 38.53% |
| 30K-40K | 32.47% |
| 40K-50K | 12.55% |
| 50K+ | 8.66% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.99% |
| 0.1 - 1 years | 9.52% |
| 1.1 - 3 years | 20.35% |
| 3.1 - 5 years | 19.91% |
| 5+ years | 37.23% |
