IT Specialist

Job Description

Title: IT Specialist

Company Name: NGO Forum for Public Health

Vacancy: 01

Age: at most 40 years

Location: Cox's Bazar, Dhaka

Minimum Salary: Tk. 100000 (Monthly)

Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):NGO, Development Agency

Published: 4 Mar 2025

Education:
∎ Master’s/Bachelor’s degree in Computer Science or Information Technology. Educational background must provide a strong foundation in ICT principles, software development, and systems management.
∎ Advanced degrees demonstrate depth in technical knowledge and problem-solving.
∎ Possession of certifications like ITIL (Information Technology Infrastructure Library), CCNA (Cisco Certified Network Associate), or equivalent is essential.

Requirements:

Additional Requirements:
∎ Age at most 40 years
∎ 5 years of proven experience in managing ICT operations. configuring, maintaining, and supporting diverse ICT environments, showcasing their ability to handle a range of technical challenges independently.
∎ Demonstrated expertise in implementing and managing ERP software solutions such as SAP, Oracle, Microsoft Dynamics, or similar platforms is essential.
∎ The candidate must have experience configuring ERP systems to align with organizational needs, ensuring seamless workflows and data integrity.
∎ Strong capabilities in identifying, analyzing, and resolving system errors.
∎ Experience in managing ICT infrastructure, including network administration, hardware configurations, and security protocols, is essential.
∎ Hands-on experience in creating secure and efficient ICT environments.
∎ Experience in operating, maintaining, and customizing ERP systems for specific organizational requirements.
∎ Advanced knowledge and experience in database systems like SQL Server, MySQL, or PostgreSQL.
∎ Hands-on experience with network systems, including setup and management of firewalls, LAN/WAN, and other security practices.
∎ The candidate must demonstrate the ability to safeguard sensitive organizational data against unauthorized access.
∎ Proficiency in programming languages such as Python, Java, or similar language.
∎ Excellent analytical and problem-solving skills.
∎ Strong communication and interpersonal abilities.
∎ Ability to train and support non-technical staff in ERP and ICT operations.
∎ High level of organizational and time management skills.
∎ Strong commitment to ethical practices and confidentiality.

Responsibilities & Context:
∎ NGO Forum for Public Health is a leading organization dedicated to improving public health and sustainable development. As part of our ongoing commitment to innovation and efficiency, we are rolling out an Enterprise Resource Planning (ERP) software to enhance our operational effectiveness. To ensure the success of this rollout and the continued support of general ICT operations, we are hiring an ICT Analyst who will be responsible for managing, maintaining, troubleshooting the ERP software, and supporting broader ICT needs.
∎ ERP Software Management:
∎ Oversee the implementation and operational management of the ERP system.
∎ Monitor ERP system performance, ensuring uptime and responsiveness.
∎ Identify, troubleshoot, and resolve software issues, escalating to vendors as necessary.
∎ Customize the ERP system to meet organizational requirements while maintaining data integrity.
∎ Train end-users and provide ongoing support to enhance ERP system adoption.
∎ ICT Operations Support:
∎ Manage and maintain the organization's ICT infrastructure, including servers, networks, and workstations.
∎ Oversee ICT security protocols, ensuring compliance with organizational policies.
∎ Provide first and second-level ICT support to staff.
∎ Manage ICT inventories, including hardware and software licenses.
∎ Collaborate with other departments to align ICT services with organizational needs.
∎ Documentation and Reporting:
∎ Maintain up-to-date documentation for the ERP system, including workflows, manuals, and system changes.
∎ Generate reports on system performance and usage metrics.
∎ Provide regular updates to management on ICT operations and ERP system status.

Compensation & Other Benefits:
∎ As per Human Resource Policies & Procedures of NGO Forum for Public Health.

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Cox's Bazar, Dhaka

Job Highlights:

Read Before Apply:

APPLICATION PROCESS• Interested persons are requested to apply with a complete CV with contact mobile / telephone number and a copy of recent passport size photograph. NGO Forum is an equal opportunity employer and also encourages applications from qualified female candidates.• Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.• Application must be submitted through online by clicking on Apply Online Button.

Note: Application sent by email will not be considered. Only short-listed candidates shall be contacted. References will be taken and background and Anti-terrorism checks will be carried out in conformity with NGO Forum's Safeguarding policy of Children and Adults and Anti-Money Laundering Policy & Prevention of Terrorist Financing.

ATTENTION:• NGO Forum aims to attract and select a diverse workforce ensuring equal opportunity to everyone irrespective of race, age, gender, class, ethnicity, disability, location and religion.• NGO Forum is committed to ensuring that wherever we work there is no tolerance for the abuse of power, privilege or trust.• NGO Forum reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind.• All employees are expected to abide by the Protection from Sexual Exploitation and Abuse & Child Protection Policy of NGO Forum.• The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities seriously.