IT Officer

Job Description

Title: IT Officer

Company Name: Delmas Apparels (Pvt.) Limited. [DAPL]

Vacancy: --

Age: 20 to 30 years

Job Location: Chattogram (Chattogram EPZ)

Salary: Negotiable

Experience:

• At least 1 year
• Freshers are also encouraged to apply.

• Bachelor's Degree (B.Sc.) in Computer Science & Engineering (CSE), Information Technology (IT), Computer Science, or a related discipline.

• Diploma in Computer Engineering may also apply.

• At least 1 year
• Freshers are also encouraged to apply.

• Age 20 to 30 years

Experience Requirements:

Fresh graduates are encouraged to apply.

Candidates with up to 1 year of experience in IT Support, Helpdesk, or a garments manufacturing environment will receive preference.

Additional Requirements :

Basic knowledge of:

• Windows 10/11 Installation, Configuration & Troubleshooting

• Computer Hardware TroubleshootingLAN/WAN Networking

• Printer, Scanner & Peripheral Device Support

• Microsoft Office 365 / Outlook

• Basic Windows Server and Linux concepts

• CCTV systems and Biometric Attendance Devices (preferred)

Familiarity with routers, switches, Wi-Fi, and IP networking will be an advantage.

Provide user support for the company's ERP system and other business software applications.

Basic understanding of IT security and data backup concepts.

Good analytical and troubleshooting skills.

Strong communication and interpersonal skills.

Ability to work under pressure and learn new technologies quickly.

Positive attitude, willingness to learn, and good time management skills.

Job Responsibilities :

• Provide first-level IT support to users for hardware, software, printer, and network-related issues.

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.

• Troubleshoot Windows operating system and common application problems.

• Assist in basic network setup, monitoring, and troubleshooting.

• Support the maintenance of LAN, Wi-Fi, routers, switches, and internet connectivity.

• Assist in maintaining CCTV systems and biometric attendance devices.

• Perform regular system health checks and preventive maintenance.

• Assist in server monitoring, data backup, and recovery activities.

• Maintain IT asset inventory and update related documentation.

• Record and resolve IT support tickets within the assigned timeline.

• Ensure compliance with company IT policies and security procedures.

• Perform any other IT-related tasks assigned by management.

Preferred Skills :

• Knowledge of Active Directory is a plus.

• Basic understanding of Microsoft Windows Server.

• Basic knowledge of Linux operating systems.

• Familiarity with remote desktop tools such as TeamViewer or AnyDesk.

• Basic understanding of SQL databases is an added advantage.