IT Help Desk Senior Officer

Job Description

Title: IT Help Desk Senior Officer

Company Name: Scholastica Ltd. (A Concern of ASCENT Group)

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ M.Sc / B.Sc Hons in Computer Science/ Computer Engineering

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Network Engineer/ Network Administrator

Job Responsibilities:
∎ • Office network setup as per the requirements of the Company.
∎ • Develop and maintain positive working relationships with others.
∎ • Deploy new requirements and integrate with current system.
∎ • Inspect, test, and diagnose computer equipment and systems.
∎ • Perform system backups. Provide end-user support.
∎ • Should have Strong knowledge of network, antivirus, and software troubleshooting.
∎ • Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
∎ • Become a problem-solving and escalation point for group Managers in regards to technology and business issues.
∎ • Design and implement LAN/WAN/Internet/Intranet connectivity for remote locations and design systems for those locations to maintain the entire internet/intranet from a central point
∎ • Integrate domains for new computer users and install the PC at the user's desk.
∎ • Perform routine check-up-s for different IT issues.
∎ • Receive complaints from PC users in the company and act as advised by the Department Head and/or Help Desk In-charge
∎ • Perform day to day troubleshooting against the complaints received in consultation with Department Head and/or Help Desk In-charge
∎ • Identify recurring requirements for the PC users and provide necessary items in due time
∎ • Configure/install and troubleshooting Router, Switch, AP, Printer and Scanner.
∎ • PC Configure, Data Backup, Data Restore, Data Recovery from any devices.
∎ • Attendance reader Setup and troubleshooting.
∎ • CCTV implementation (NVR & DVR) and troubleshooting.
∎ • Create local share drive or folder and set permission level of the user.
∎ • Should be work under pressure and experience of manage critical users.
∎ • Perform other reasonable job duties as requested by Supervisors.
∎ • Assist with the introduction of new technology into operations.
∎ • Maintain inventory of all technology devices.
∎ • Manage all hardware and environment installations including cabling, power and environment.
∎ • Refer major problems or defective products to vendors/technicians.
∎ • Work with vendors to resolve hardware issue and maintain optimum service level.

Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply
∎ Must be hardworking and energetic
∎ Good customer orientation and able to work under pressure

Salary: Negotiable

Application Deadline: November 15, 2019

Company Information:
∎ Scholastica Ltd. (A Concern of ASCENT Group)
∎ Address : House - 3/D, Road - 2/A, Block - J, Baridhara, Dhaka-1212
∎ Web : www.scholasticabd.com
∎ Business : Ascent Group ascribes value to every precious moment of life. Ascent incomparable commitment to knowledge, Retail, Spaces, Services and Information Technology imparts with a sense of fulfillment, accomplishment and freedom. Ascent Group makes a commitment beyond the market. This broader commitment has led to the creation of unique business models that synergize long-term shareholder-value enhancement with execution of larger social responsibilities.
Core business: Education, Real Estate, Interior Design, IT, Printing, Transport, Professional Training, Retail store, F&B

Category: IT/Telecommunication

Read Before Apply: Please send application to the GM-HR, Ascent Group at the below address or the above email address. For more details log on to www.ascent-bd.com

Source: bdjobs.com

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