IT Executive

Job Description

Title: IT Executive

Company Name: Stemz Health Care BD Ltd.

Vacancy: Not specific

Job Location: Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Bachelor in Engineering (BEngg) in IT, Technology
∎ Skills Required: Good communication skills, Problem Solving Ability

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Address user tickets regarding hardware,software and networking
∎ Install, upgrade, support and troubleshoot XP, Windows 7, windows 10, Microsoft office products and any other authorized desktop applications
∎ Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

∎ Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

∎ Walk users through installing applications and computer peripherals

∎ Ask targeted questions to diagnose problems
∎ Guide users with simple, step-by-step instructions
∎ Conduct remote troubleshooting
∎ Test alternative pathways until the resolution of an issue
∎ Customize desktop applications to meet user needs
∎ Record technical issues and solution

∎ Direct unresolved issues to the next level of support personnel
∎ Follow up with users to ensure their systems are functional

∎ Report users' feedback

∎ Help create technical documentation and manuals
∎ Supervising the administration of systems related networks to ensure availability of services to authorized users.

Additional Requirements:
∎ Age 25 to 40 years
∎ Proven work experience as a Desktop Support/Windows support/App Support Engineer, Technical support Engineer or similar role.
∎ Hands-on experience with Windows environments.
∎ Working knowledge of office automation products and computer peripherals, like printers and scanners.
∎ Knowledge of network security practices and anti-virus programs.
∎ Ability to perform remote troubleshooting and provide clear instructions.
∎ Excellent problem-solving and multitasking skills.
∎ Customer-oriented attitude.
∎ Computer Hardware & Networking Degree.
∎ Flexible to support 'round-the-clock' operations.
∎ Flexibility to some travelling.
∎ Ability to communicate in an understandable, polite, and friendly manner, both written and verbal desire to grow and learn new technologies
∎ Team spirit

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 25 Nov 2023

Company Information:
∎ 1 Nov 2023
∎ Stemz Health Care BD Ltd.
∎ Address : Rupayan Trade Center 114, Kazi Nazrul Islam Avenue, Banglamotor, Ramna-1, Dhaka-1000.

Category: IT/Telecommunication



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