Customer Service Executive / Receptionist

Job Description

Title: Customer Service Executive / Receptionist

Company Name: Stemz Health Care BD Ltd.

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Diagnostic Centre, Clinic, Healthcare/Lifestyle product, Healthcare Startup

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Diagnostic Centre, Clinic, Healthcare/Lifestyle product, Healthcare Startup

• Age 20 to 30 years

• The applicants should have experience in the following business area(s): Diagnostic Centre, Clinic, Healthcare/Lifestyle product, Healthcare Startup

• Strong knowledge of Medical and diagnostic procedure.

• Excellent analytical and problem-solving skills.

• Attention to detail and accuracy.

• Candidate Must be a non-smoker.

• She/he will be responsible for overall front office activities, including the reception area.

• She/he will organize office communication and front office activities on a day-to-day basis.

• One of the main responsibilities includes Receiving, registering, and assisting patients while providing appropriate service in a courteous, efficient and effective way to ensure maximum customer satisfaction.

• Greets and register all customers into the clinical management system with utmost accuracy and details.

• Directs customers and help/guide them with any required details; including handling incoming calls.

• Demonstrates appropriate discretion and judgment when handling sensitive and confidential information.

• Manage the reception area to ensure effective telephone and e-mail communications both internally and externally to maintain professional image and as per agreed SOPs.

• Ensure that each customer is attended within the permissible time to reduce wait times and maximize customer experience.

• Educate customers on the process involved in the visa medical check-up.

• Any other duties assigned by the supervisor.

• Performance bonus
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2