Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Royal Marina Holdings PLC

Vacancy: 2

Age: 25 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Real Estate
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): Real Estate
• Freshers are also encouraged to apply.

• Age 25 to 32 years
• Only Female

• Age 20 to 30 years

• Only Female

• Proven experience as a Receptionist, Front Desk Officer, Customer Service Executive, or similar role is preferred.

• Good communication skills in both Bangla and English.

• Strong interpersonal and customer handling skills.

• Basic knowledge of MS Office applications (Word, Excel, Email).

• Smart, presentable, and professional appearance.

• Ability to handle multiple tasks and work under pressure.

• Good telephone etiquette and customer service skills.

• Basic knowledge of HR, Administration, and Accounts support activities.

• Good organizational and time management skills.

• Ability to maintain professional relationships with clients and employees.

Job Context:
Royal Marina Holdings PLC. is looking for a smart, responsible, and well-spoken Front Desk Executive to manage customer communication, receive office visitors, maintain front-desk records, and support regular administrative activities.

The selected candidate will represent the company at the front desk and must maintain a professional, welcoming, and service-oriented attitude.

Job Responsibilities:-

• Make outbound calls to customers, prospects, investors, and other assigned contacts.

• Receive incoming calls and provide accurate information regarding the company, its services, projects, and relevant departments.

• Follow up with customers and maintain proper call records.

• Receive and greet customers, investors, guests, vendors, and other office visitors professionally.

• Identify visitors’ requirements and direct them to the appropriate employee or department.

• Maintain visitor registers, appointment schedules, call logs, and customer-contact records.

• Arrange appointments and coordinate meeting schedules when required.

• Record customer inquiries, requests, feedback, and complaints and forward them to the responsible department.

• Follow up on pending customer-service matters under management instructions.

• Support the Sales and Investor Relations teams with basic customer communication and documentation.

• Receive, record, and distribute letters, documents, parcels, and official correspondence.

• Prepare basic letters, reports, spreadsheets, and office documents.

• Assist with filing, photocopying, scanning, printing, data entry, and document organization.

• Maintain the cleanliness, presentation, and readiness of the reception area.

• Coordinate meeting-room preparation and basic hospitality arrangements for visitors.

• Maintain confidentiality of customer, investor, employee, and company information.

• Perform other administrative and official duties assigned by management.

• T/A,Performance bonus,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Salary: Negotiable, based on qualifications and experience

• Leave and other benefits: As per company policy

• Training and career-development opportunities