Front Desk Officer

Job Description

Title: Front Desk Officer

Company Name: Versatilo Group

Vacancy: 1

Age: At least 22 years

Job Location: Dhaka (Savar)

Salary: Tk. 20000 (Monthly)

Experience:

• 2 to 3 years

• Minimum Bachelor’s degree from a recognized university.
• Candidates with a Master’s degree will receive preference.

• 2 to 3 years

• Age At least 22 years
• Only Female

Experience:

• Minimum 2–3 years of relevant experience in front-desk operations, reception, customer service, student services, social-media management or digital communication.
• Experience in a school, college, university or another educational organization will be preferred.
• Fresh candidates with exceptional communication, computer and social-media management skills may also apply.

Skills & Expertise:

• Front-desk and reception management
• Guardian and stakeholder communication
• Customer service and enquiry handling
• Facebook Page and Messenger management
• Social-media content posting
• Basic digital marketing
• MS Word, MS Excel and PowerPoint
• Email and online communication
• Data entry and report preparation
• Canva or similar design tools

Additional Requirements

• Only female candidates are eligible to apply.
• Must be smart, well-groomed, courteous and professionally presentable.
• Must have excellent communication skills in Bangla and English.
• Must confidently and patiently handle queries from guardians and other stakeholders.
• Must be proficient in MS Office, email, internet browsing and data entry.
• Must have practical knowledge of Facebook Page management, Messenger and basic digital marketing.
• Knowledge of Canva or similar design tools will be an advantage.
• Must be punctual, organised, responsible and able to manage multiple tasks.
• Must maintain confidentiality and demonstrate honesty and professionalism.

Job Context

A reputed private college, approved by the Ministry of Education, Government of Bangladesh, has been operating successfully in Savar, Dhaka since 2014. As a concern of the global Versatilo Group (www.versatilo.group), the college invites applications from smart, qualified, dedicated and experienced female candidates for the position of Front Desk Officer.

The selected candidate will serve as the first point of contact for students, guardians, visitors and other stakeholders. She will also handle computer-based office work, official social-media communication and basic digital-marketing support.

Responsibilities & Context:

• Welcome students, guardians and visitors and handle their enquiries professionally.
• Answer phone calls, messages and emails and provide accurate information about admissions, fees and college services.
• Manage the college’s official Facebook page, Messenger and other online enquiries under management supervision.
• Post approved notices, admission updates, photographs and promotional content.
• Support online admission campaigns and basic digital-marketing activities.
• Perform data entry, prepare documents and maintain visitor and enquiry records.
• Follow up with prospective students and guardians regarding admission.
• Coordinate communication with teachers, management and Head Office.
• Submit daily enquiry and activity reports while maintaining confidentiality.
• Perform other relevant duties assigned by management.

Salary: Tk. 20,000 or above per month Salary may be negotiable based on relevant experience, skills and suitability for the position. Attractive festival bonus Performance review and career-development opportunities Other benefits as per college policy