In-Charge, Customer Service Center

Job Description

Title: In-Charge, Customer Service Center

Company Name: Excel Telecom (Pvt.) Limited

Vacancy: 2

Age: 24 to 34 years

Job Location: Barishal, Dhaka (Savar)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Shop/Showroom

• Bachelor of Science (BSc)
• Masters degree in any discipline
• Bachelor degree in any discipline
• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Shop/Showroom

• Age 24 to 34 years
• Only Male

• Good communication skill in both verbal and written with good presentation skills.

• Competency in Microsoft applications including Word, Excel, Power Point and Outlook.

• Good Analytical and Organizing Skills.

• Good Planning and decision, Making Skill.

• He must be able to manage People.

• He must possess ownership and dedication towards the responsibilities.

• Supervise the customer care center team and manage overall center operations within the assigned region.

• Ensure customer satisfaction by delivering reliable, prompt, and friendly service.

• Coordinate with all center functions including Executives, Technical Engineers, Accounts, Inventory, and Logistics teams.

• Report operational activities and performance updates to the Head Office regularly.

• Maintain a strong focus on achieving KPI, sales, and revenue targets.

• Possess sound knowledge of After-Sales Service Operations for both Mobile Handsets and Consumer Electronics.

• Build and maintain excellent relationships with dealers and the local sales team.

• Motivate customers through positive engagement to convert interest into sales opportunities.

• Demonstrate strong target orientation, punctuality, and professional discipline in the workplace.

• Prepare and maintain detailed reports using MS Excel, PowerPoint, and other analytical tools.

• Efficiently operate and execute tasks within the ERP system.

• Achieve the sales targets set by management and prepare periodic performance reports accordingly.

• Coordinate with the Service Department to ensure smooth and high-quality service delivery.

• Research and recommend new business opportunities and service improvements through proper forecasting.

• Perform any other tasks assigned by the Management as needed.