Executive / Senior Executive Engineer - Consumer Electronics Division

Job Description

Title: Executive / Senior Executive Engineer - Consumer Electronics Division

Company Name: Excel Telecom (Pvt.) Limited

Vacancy: 8

Age: 22 to 34 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Mobile Industry

• Diploma
• Bachelor/Honors
• Bachelor/Honors

• 2 to 4 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Mobile Industry

• Age 22 to 34 years
• Only Male

• Experience working with Samsung or any other multinational brand will be an advantage.

• Strong knowledge of appliance servicing and repair procedures.

• Excellent leadership, communication, and team management skills.

• Strong problem-solving and decision-making abilities.

• Proficiency in using GSPN and MS Office tools.

• Strong organizational and time-management skills.

• Customer-focused with a passion for delivering high-quality service.

• Hardworking and dedicated approach to meeting deadlines and managing high-pressure situations.

• Ensure all service requests are handled smoothly and in a timely manner.

• Oversee the day-to-day operations of the service team.

• Assign engineers/technicians appropriate tasks and resources.

• Allocate engineers/technicians to service requests based on expertise, availability, and service requirements.

• Track and monitor team performance regularly.

• Ensure all service requests are completed within defined timelines and quality standards.

• Prepare comprehensive service performance reports for management review.

• Maintain accurate and up-to-date service data and documentation.

• Provide continuous guidance and support to engineers/technicians.

• Promote continuous improvement of technical and customer service skills within the team.

• Handle escalated service issues and ensure timely resolution while maintaining customer satisfaction.

• Ensure all services meet company quality standards and customer expectations.

• Conduct periodic quality checks and provide feedback for improvement.

• Ensure adherence to safety protocols and company policies during all service operations.