Technical Service & Operation Manager / Sr. Manager

Job Description

Title: Technical Service & Operation Manager / Sr. Manager

Company Name: NNS Solution Ltd.

Vacancy: 2

Age: 30 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor of Science (BSc) in Computer Science & Engineering

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related field.

• 5 to 10 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 30 to 40 years

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 5-10 years of experience in the technology sector, specifically Compute & Storage, Network & Security, Virtualization and Software Delivery.

• Experience as Service Desk, Helpdesk or Network Support.

• Good crisis management, self-control and stress management skills.

• Capacity to understand and evaluate priorities and urgencies.

• Good interpersonal and customer service skills with a desire to collaborate with others.

• An open-minded professional with a positive attitude, manner and behavior.

• Have the ability to adapt to a changing environment in a professional and impactful way.

• Work under pressure and potentially to take on the challenge of performing the job.

• Excellent written and oral skills in English.

The role often requires coordinating between frontline employees and senior leadership, serving as a critical link to ensure that communication flows clearly in both directions. This includes translating high-level business goals into practical, actionable plans for teams, as well as escalating operational challenges to upper management when needed.

• Lead and coordinate the delivery of IT-enabled services/products.

• Developing and optimizing workflows, managing budgets, monitoring performance metrics, and implementing process improvements to boost efficiency and quality.

• Problem-solving, anticipating risks, and addressing issues before they escalate, ensuring smooth operations even under tight deadlines or high-pressure situations.

• Training, mentoring, and performance evaluation to help employees prioritize tasks, meet individual and team goals, and contribute to a positive, high-performance workplace culture.

• Strategic thinking, strong leadership, adaptability, and excellent organizational skills, along with the ability to make data-driven decisions that drive sustainable growth and operational excellence.

• Oversee administrative and logistical arrangements, including preparation and coordination for the technical team and clients.

• Ensure efficient use of project resources and compliance with approved budgets and operational procedures.

• Attractive Salary Package with other benefits.

• Lunch & Snacks Facilities.

• Two festival bonuses.

• Yearly increment.

• Performance bonus.

• Corporate mobile SIM Card (with ceiling).

• Opportunity of working at MNC environment.

• Fantastic Opportunity to Learn New Technology.

• Good Team Environment.

• Quick opportunity to gain managerial skills.

• Friday & Saturday weekend.