Home Care Service Coordinator (Night Shift)

Job Description

Title: Home Care Service Coordinator (Night Shift)

Company Name: NY Home care Services

Vacancy: 15

Age: 24 to 30 years

Job Location: Dhaka

Salary: Tk. 30000 - 35000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Airline, GSA, Call Center
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc)
• North South University,East West University,BRAC University,American International University Bangladesh,Ahsanullah University of Science and Technology students will get preference

MS office

• At least 1 year
• The applicants should have experience in the following business area(s): Airline, GSA, Call Center
• Freshers are also encouraged to apply.

• Age 24 to 30 years

It`s a night shift job,

So, don`t apply if you are not a night hawk. If you don`t want to show up for interview, don`t apply. Last but not least " No late & absents" are allowed.

Employer: NY Home Care – Jackson Heights, New York, USA

Job Location: Dhaka – Bangladesh (Only Bangladeshi Citizens Can Apply)

About the Role:

We are looking for a dedicated Home Care Service Coordinator to join our Dhaka Office team. This is a full-time night shift role (Bangladesh time: 7:00 PM – 4:00 AM), working 5 days a week with Saturday-Sunday off.

Fresh graduates are also welcome – training will be provided. If you have strong English communication skills, basic IT knowledge, and experience in customer service, caregiver hiring, scheduling, clinical assessment, this role offers a great opportunity to build your career with a US-based organization.

 The Service Coordinator is responsible for providing care management for clients and their families/support system and advocates for clients to obtain the full range of needed services and ensures coordination of these services.

Key Responsibilities

• Taking inbound calls from foreign customers.

• Maintain ongoing communication with clients to update records and ensure satisfaction with our services.

• Accurately document all notes and updates and verify timesheets for Personal Attendants PAs.

• Keep electronic records up to date in compliance with agency policies and regulations.

• Coordinate applications and monitor caregiver compliance.

• Report all incidents to your immediate supervisor and provide excellent customer service. Perform other duties as

• Manage and resolve customer complaints effectively.

• Document all call information according to standard operating procedure.

• Hiring caregiver, schedule

• Assist in caregiver hiring, scheduling, visit verification, Clinical assessment.

• Assist with recruitment and hiring processes.

• Communicate with team members in the USA during EST business hours.

• Maintain accurate records and documentation.

• Ensure confidentiality of client and company information.

• Weekly 2 holidays,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2