Head of Operations (EVP-SEVP)

Job Description

Title: Head of Operations (EVP-SEVP)

Company Name: SHIMANTO BANK PLC

Vacancy: --

Age: At least 55 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 20 years
• The applicants should have experience in the following business area(s): Banks

• Masters

• At least 20 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 55 years

• At least 5 years in a senior leadership role in Operations.

• Proven experience in leading banking operations in a scheduled commercial bank.

• Strong understanding of core banking operations, Bangladesh Bank regulations, operational risk, internal control, and digital banking operations.

• Strategic leadership and decision-making ability.

• Strong analytical, problem-solving, and communication skills.

• Sound knowledge of banking laws, regulations, and operational risk management.Expertise in process improvement, operational efficiency, and digital transformation.

• Excellent stakeholder management and people leadership skills.

• High level of integrity, professionalism, and commitment.

• Standard requirements may be relaxed for candidates with an exceptional track record and extensive industry experience & competencies.

• Lead and oversee all banking operations across the Bank, ensuring efficiency, accuracy, security, and regulatory compliance.

• Formulate and implement operational strategies, policies, procedures, and internal controls aligned with the Bank`s strategic objectives.

• Supervise centralized operations, branch operations, payment systems, clearing, remittance, trade operations support, cash operations, customer service operations, and back-office functions.

• Ensure full compliance with Bangladesh Bank regulations, AML/CFT requirements, internal policies, and applicable laws.

• Drive automation, digital transformation, process reengineering, and operational excellence initiatives.

• Strengthen operational risk management and business continuity frameworks.

• Coordinate with Business, ICT, Risk Management, Compliance, Internal Control & Compliance, Finance, Treasury, and other stakeholders to ensure seamless banking operations.

• Monitor operational performance through KPIs and MIS and recommend continuous improvement initiatives.

• Lead, mentor, and develop the Operations team to build a high-performance culture.

• Ensure timely resolution of operational issues, customer complaints, audit observations, and regulatory findings.

• Perform any other responsibilities assigned by the Management from time to time.

• Negotiable

• An attractive compensation package and excellent career prospects will be offered to the deserving candidate, commensurate with qualifications and experience.