Head of Claims
Job Description
Title: Head of Claims
Company Name: Guardian Life Insurance Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2025-08-27
Application Deadline: 2025-09-25
Education:
Requirements:
Skills Required:
Additional Requirements:
Qualifications & Experience:
Master’s / bachelor’s degree.
At least 10–15 years of experience in insurance claims, with a minimum 05 years in a leadership role.
Strong knowledge of life and health insurance products, regulatory guidelines, and claims processes.
Experience in risk management, fraud detection, and legal case handling.
Responsibilities & Context:
Job Purpose:
To lead and manage the claims operations of Guardian Life Insurance Ltd., ensuring efficient, complaint-focused service delivery while driving strategic improvements and cost optimization.
Key Responsibilities:
1. Develop and implement a strategic claims framework aligned with business goals and customer expectations.
2. Lead, mentor, and manage the claims team to ensure high performance, service excellence, and continuous development.
3. Drive operational efficiency by streamlining processes and ensuring timely, accurate claims settlement.
4. Ensure regulatory compliance with IDRA guidelines and internal policies across all claims operations.
5. Implement automation and digitization initiatives to enhance claims processing speed, accuracy, and scalability.
6. Deploy and manage GOP Service Facilitators at top hospitals and optimize GOP strategies for better provider engagement.
7. Strengthen fraud management systems by implementing robust detection, prevention, and investigation mechanisms.
8. Foster empathetic and transparent communication with claimants and beneficiaries throughout the claims lifecycle.
9. Collaborate with hospitals, TPAs, and service providers to ensure seamless medical claims processing and resolution.
10. Establish and monitor KPIs and MIS dashboards to track claims performance, ensure audit readiness, and support strategic decisions.
Job Other Benifits:
- Performance bonus,Provident fund,Weekly 2 holidays,Insurance,Gratuity,Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.89% |
| University of Dhaka | 6.72% |
| Jagannath University | 2.80% |
| Jahangirnagar University | 2.52% |
| Asian University of Bangladesh | 1.96% |
| University of Chittagong | 1.68% |
| University of Rajshahi | 1.68% |
| Dhaka International University | 1.40% |
| Eden Mohila College | 1.12% |
| Daffodil International University (DIU) | 0.84% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 43.98% |
| 31-35 | 15.41% |
| 36-40 | 12.89% |
| 40+ | 26.89% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 9.52% |
| 20K-30K | 28.85% |
| 30K-40K | 14.29% |
| 40K-50K | 8.40% |
| 50K+ | 38.94% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 21.29% |
| 0.1 - 1 years | 5.32% |
| 1.1 - 3 years | 8.40% |
| 3.1 - 5 years | 10.36% |
| 5+ years | 54.62% |
