Guest Relation Officer
Job Description
Title: Guest Relation Officer
Company Name: Manabay Water Park
Vacancy: 02
Age: 25 to 30 years
Location: Munshiganj (Gazaria)
Salary: Negotiable
Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Textile, Livestock, Amusement Park
Published: 28 Sep 2024
Education:
∎ Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 25 to 30 years
Responsibilities & Context:
∎ Greet guests upon arrival and ensure a warm welcome.
∎ Handle guest inquiries and provide information about services and amenities.
∎ Resolve guest complaints and issues promptly and professionally.
∎ Coordinate with other departments to fulfill guest requests.
∎ Assist with check-in and check-out processes.
∎ Maintain accurate records of guest interactions and feedback.
∎ Provide recommendations for local attractions and events.
∎ Ensure the lobby and reception area are clean and presentable.
∎ Monitor guest satisfaction and take proactive steps to enhance their experience.
∎ Assist in planning and organizing special events for guests.
∎ Follow up with guests to ensure their needs are met.
∎ Handle VIP guests and ensure they receive special attention.
∎ Manage guest loyalty programs and encourage repeat visits.Train and mentor junior staff members.
∎ Stay updated on industry trends and best practices.
∎ Assist in marketing and promotional activities.
∎ Prepare reports on guest feedback and satisfaction levels.
∎ Ensure compliance with health and safety regulations.
∎ Handle emergency situations calmly and efficiently.
∎ Participate in team meetings and contribute to continuous improvement initiatives.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Munshiganj (Gazaria)
Company Information:
∎ Manabay Water Park
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Oct 2024
Category: Hospitality/ Travel/ Tourism
