Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Hotel Nice International

Vacancy: 3

Age: 28 to 45 years

Location: Rajshahi (Rajshahi Sadar)

Salary: Negotiable

Experience:
∎ At most 3 years

Published: 2 Oct 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 28 to 45 years
∎ Only Graduate from Tourism and Hospitality Management .
∎ Only Graduate from Tourism and Hospitality Management .

Responsibilities & Context:
∎ Monitor customer satisfaction (Guest Feedback, Social Media Review).
∎ Manages and motivates the Front Office team to provide a high standard of service for customers.
∎ Maintains master key control.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Enforces all cash-handling, check-cashing, and credit policies.
∎ Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
∎ Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Integrates and trains employees, providing support for skills development.
∎ Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.
∎ Ensures that the workplace remains clean and tidy.
∎ Maintain office equipment such as computer, Photocopy machine, POS Machine, Printer etc.
∎ Monitor front desk and ensure all employees comply with all security procedures for visitors.
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Enforcing all cash-handling, checking, and credit procedures. Client services or management experience.
∎ Great interpersonal and communication skills.
∎ Excellent problem-solving skills.
∎ Shifting duty morning and evening.
∎ Ensures that guest documentation and information is available and up to date.
∎ Any other duties assigned.
∎ Monitor customer satisfaction (Guest Feedback, Social Media Review).
∎ Manages and motivates the Front Office team to provide a high standard of service for customers.
∎ Maintains master key control.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Enforces all cash-handling, check-cashing, and credit policies.
∎ Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
∎ Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Integrates and trains employees, providing support for skills development.
∎ Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.
∎ Ensures that the workplace remains clean and tidy.
∎ Maintain office equipment such as computer, Photocopy machine, POS Machine, Printer etc.
∎ Monitor front desk and ensure all employees comply with all security procedures for visitors.
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Enforcing all cash-handling, checking, and credit procedures. Client services or management experience.
∎ Great interpersonal and communication skills.
∎ Excellent problem-solving skills.
∎ Shifting duty morning and evening.
∎ Ensures that guest documentation and information is available and up to date.
∎ Any other duties assigned.
∎ Noted: Please send cv in mail address: [email protected]

Compensation & Other Benefits:
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Rajshahi (Rajshahi Sadar)

Read Before Apply:

• Only applicant for Rajshahi Division

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ Hotel Nice International
∎ Ganakpara, Rajshahi-6100, Tel : 0721-776188, 0721-771808
∎ Welcome to Hotel Nice.

Hotel Nice International, The only hotel offering the amenities and services of a 3 star hotel in the region, Would like to welcome everybody with the warmest greetings to the heart of North Bengal and to the city of Rajshahi... a city more traditionally known as home to the evergreen "Varendra Bhumi", the silk city, and the city of education.

Built in a very contemporary and elegant architectural design at the heart of the city, Hotel Nice International offer the following facilities and services that are not found in any other hotel in the region.

Our Facilities & Services:

Free WIFI Zone
Fully air-conditioned rooms with refrigerator facilities
Complimentary Breakfast & Daily news paper
24-hour room service & security service
Business Center
Printer, Scanner, High Speed Internet Access, Courier Service, Photo Copier.
Emergency generator back-up in case of an electricity outage.
Lift/Elevator Service
Doctors on call
Money Exchange Facilities
Safety locker box
Barber service on call
Security camera
Travels & Transport facilities & rent a car
Multi-cuisine Restaurant
Conference Room
Sun Bath
Drivers Accommodation
Car Parking
Fire exit
Cradit card payment system
Very friendly staffs

Address::
∎ Ganakpara, Rajshahi-6100, Tel : 0721-776188, 0721-771808
∎ Welcome to Hotel Nice.Hotel Nice International, The only hotel offering the amenities and services of a 3 star hotel in the region, Would like to welcome everybody with the warmest greetings to the heart of North Bengal and to the city of Rajshahi... a city more traditionally known as home to the evergreen "Varendra Bhumi", the silk city, and the city of education.Built in a very contemporary and elegant architectural design at the heart of the city, Hotel Nice International offer the following facilities and services that are not found in any other hotel in the region. Our Facilities & Services: Free WIFI Zone Fully air-conditioned rooms with refrigerator facilities Complimentary Breakfast & Daily news paper 24-hour room service & security service Business Center Printer, Scanner, High Speed Internet Access, Courier Service, Photo Copier. Emergency generator back-up in case of an electricity outage. Lift/Elevator Service Doctors on call Money Exchange Facilities Safety locker box Barber service on call Security camera Travels & Transport facilities & rent a car Multi-cuisine Restaurant Conference Room Sun Bath Drivers Accommodation Car Parking Fire exit Cradit card payment system Very friendly staffs

Application Deadline: 7 Oct 2024

Category: Hospitality/ Travel/ Tourism