Asst. Front Office Manager

Job Description

Title: Asst. Front Office Manager

Company Name: Hotel Nice International

Vacancy: 03

Job Location: Rajshahi

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Hospitality Management, Diploma in Hotel Management
∎ Master of Business Administration (MBA) in Hospitality Management

Experience Requirements:
∎ 2 to 5 year(s)

Job Responsibilities:
∎ Monitor customer satisfaction (Guest Feedback, Social Media Review).
∎ Manages and motivates the Front Office team in order to provide a high standard of service for customers.
∎ Maintains master key control.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Enforces all cash-handling, check-cashing, and credit policies.
∎ Provide high level of customer service and maintain a high profile in the day to day front office operations.
∎ Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Integrates and trains employees, providing support for skills development.
∎ Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
∎ Ensures that the workplace remains clean and tidy
∎ Maintain office equipment such as computer, Photocopy machine, POS Machine, Printer etc.
∎ Monitor front desk and ensure all employees comply with all security procedures for visitors
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Ensures that guest documentation and information is available and up-to-date.
∎ Any other duties assigned.

Additional Requirements:
∎ Age 28 to 35 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following business area(s): Hotel/Resort
∎ Excellent verbal and written English required
∎ Minimum two years of working experience in a reputed hotel/ resorts for this position
∎ Computer literate with proficiency in MS Word, MS Excel, Internet, e-communication
∎ Excellent communication skills required
∎ Ability to work independently

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 May 2022

Company Information:
∎ 21 Apr 2022
∎ Hotel Nice International

Category: Secretary/Receptionist

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