Field Facilitator (Quality Control) - Humanitarian Crisis Response

Job Description

Title: Field Facilitator (Quality Control) - Humanitarian Crisis Response

Company Name: Islamic Relief Bangladesh

Vacancy: 1

Age: Na

Job Location: Noakhali (Hatiya)

Salary: Tk. 46620 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): NGO, Development Agency, Auto Rice Mill

Graduation in any discipline.

Diploma in Food Engineering is Preferred

• At least 2 years
• The applicants should have experience in the following business area(s): NGO, Development Agency, Auto Rice Mill

Experience

• Minimum 2 years of relevant professional experience

• Experience in quality control or food processing environments

• Practical exposure to rice milling or rice fortification operations

Technical and Professional Skills

• Strong knowledge of food quality, nutrition and food safety standards

• Experience in food production and quality assurance processes

• Quality control, inspection and evaluation skills

• Coordination, communication and basic facilitation skills

• Reporting and documentation ability

• Planning, analytical and basic financial management knowledge

• Problem-solving and decision-making skills

• Knowledge of personal health, safety and security practices

• High level of integrity and professionalism

• Commitment to organisational mission and values

• Positive attitude, teamwork and leadership capability

• Willingness to follow organisational norms and workplace standards

Language and IT Skills

• Working knowledge of English in reading, writing, listening and speaking

• Working knowledge of the Chittagong dialect

• Basic computer skills, including Microsoft Word, Excel and internet use

Other Requirements:

• Physically fit for factory and field-based work

• Willing to travel and work in remote areas of Bangladesh

Desirable Requirements

• Experience working with NGO or INGO food assistance programmes

• Working knowledge of the Burmese language

• Experience in rice fortification or fortified food production projects

• Experience in audit, inspection or compliance monitoring

• Demonstrated commitment to continuous learning and quality improvement

Quality Control and Assurance - 50%

• Assist Implement quality control protocols for rice fortification to ensure compliance with food safety and fortification standards at RFP, Bhasan Char.

• Provide support and training to staff on food safety and quality control procedures.

• Conduct routine in-process and finished product quality checks as per SOPs.

• Assist in ensuring sampling, testing, and documentation of rice quality parameters (e.g., appearance, uniformity, moisture).

• Verify compliance with WFP specifications, standards and project guidelines.

• Assist in conducting daily monitoring of milling, fortification, and packaging processes to maintain consistent product quality.

• Monitor the production process, ensuring correct blending of fortified kernels and uniformity in fortified rice.

• Perform regular sampling and testing to verify micronutrient levels.

• Address deviations from quality standards and implement corrective actions promptly.

• Ensure compliance with national and international food safety regulations, including HACCP and ISO standards.

• Collaborate with the Machine Operator, the Electric Engineer, the Plant Manager, the Retailers representative and the WFP representative to troubleshoot quality issues and drive process improvements.

• Review and approve quality documentation, such as inspection records and certificates of analysis.

• Assist investigations into quality-related complaints and oversee corrective actions.

• Establish and maintain quality benchmarks and Key performance indicators for continuous monitoring and improvement.

• Collaborate with external auditors and regulatory bodies to ensure compliance with food safety inspections and certifications.

• Perform risk assessments to identify potential quality threats and proactively mitigate them.

• Assist in developing and updating standard operating procedures (SOPs) for quality control, ensuring they reflect the latest industry practices and regulations.

• Coordinate with suppliers to verify raw materials that meet quality specifications.

Data Management and Reporting - 25%

• Maintain accurate quality control records, checklists, logs, and test results.

• Assist in preparing and submitting daily, weekly, and monthly quality reports for management and donors.

• Assist during internal and external audits, inspections, and monitoring visits (WFP, government, third parties).

• Maintain detailed logs of quality control checks, test results, Inspections and corrective actions.

• Assist in developing a digital database for tracking quality metrics and fortification consistency.

• Prepare regular quality control performance reports for submission to management and WFP.

• Support the creation of dashboards and data visualisation tools to monitor trends.

• Align quality control data with broader project reports, working closely with the monitoring team.

• Contribute to monthly, quarterly, and final project reports focusing on quality assurance outcomes.

• Ensure compliance with confidentiality standards when handling project data.

• Assist in preparing information for donor reports, audits, and external evaluations.

• Develop tools to validate the accuracy of quality data during the production process.

• Participate in project review meetings to share insights and recommend improvements.

Training and Capacity Building - 15%

• Assist in conducting training sessions on food safety, hygiene, and quality control protocols.

• Assist in developing training materials to enhance staff knowledge of quality standards and regulatory requirements.

• Provide on-the-job guidance to machine operators, Assistant Quality Controller, ensuring adherence to quality control processes.

• Build the capacity of local Rohingya volunteers through practical training on quality checks.

• Assist in organising refresher training programs to keep staff updated on best practices.

• Ensure quality control principles are integrated into project monitoring in collaboration with the M&E team.

• Coordinate with WFP and stakeholders to align quality training with international standards.

Others - 10%

• Maintain the stock book, inventory and other essential registers properly and timely in an effective manner

• Support in the procurement of materials, like requisition, follow-up, etc.

• Willing and able to travel frequently for extended Activities. periods and to remote areas of the projects and able to travel frequently for extended periods and to remote areas of the projects.

• Participate & be involved with seasonal programs (Ramadan, Qurbani, Winterisation, etc.) activities

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program's goals on safeguarding implementation.

• Being a member of Islamic Relief as a child-friendly organisation, it is the core responsibility and obligation of each staff member to understand and obey IR Child Protection & PSEA Policy and respond accordingly as and when required

• Perform any other duties assigned by the Supervisor

• Consolidated Salary.

• No other benefits will be entitled apart from Mobile bill, Free Accommodation (only for Bhashanchar), Tour allowance/Per-diem, Insurance coverage (IPD, OPD, Life, DB, CIB), Leave (R&R, Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity), etc