Facebook Moderator & Customer Support Executive

Job Description

Title: Facebook Moderator & Customer Support Executive

Company Name: Trekmad

Vacancy: 1

Age: 18 to 27 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

• HSC
• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

• Age 18 to 27 years
• Only Female

We're looking for a highly motivated Facebook Moderator & Customer Support Executive to join our growing e-commerce company, TREKMAD. You’ll be responsible for managing customer interactions across Social Media, Phone Call, and other support channels—ensuring every customer receives top-quality service.

Note: This role requires both inbound and outbound calling, and occasional after-hours support (responding to Facebook messages/comments when needed).

Key Responsibilities

Social Media Moderation

• Monitor Facebook comments, messages, and ad replies.

• Engage positively with customers to build trust and brand loyalty.

• After-Hours Support - Be available (on rotation or as needed) to respond to important Facebook messages or comments after office hours.

Communication & Support:

• Handle inbound and outbound customer calls (order inquiries, support, feedback).

• Respond to queries via email, chat, and social media platforms.

• Maintain a friendly, professional, and patient tone in all communications.

• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Performance bonus