Executive,Customer Relations

Job Description

Title: Executive,Customer Relations

Company Name: Al FALAH International agency

Vacancy: 30

Age: At least 22 years

Job Location: Dhaka, Dhaka (Malibagh)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Consulting Firms, Travel Agent, Manpower Recruitment, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• SSC

• At least 1 years
• The applicants should have experience in the following business area(s): Consulting Firms, Travel Agent, Manpower Recruitment, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Age At least 22 years

• Salary is not fixed Must be target oriented, able to fulfill responsibilities.

• At least 6 months Working Experience in a relevant field.

• The applicants should have experience in the following business area(s): Immigration/Visa Processing, Application Visa Consultancy, Work Permit Visa Processing, Public Relation Companies, Consulting Firms, Travel Agent.

• Freshers are also encouraged to apply.

• Ability to present and communicate with clients effectively.

• An outgoing, confident and energetic personality.

• A friendly and approachable manner.

• Should be able to work under pressure.

• Should be positive for extra working hours.

• Salary is not fixed, must be target oriented able to fulfill responsibilities.

• Prepare necessary documents, fill out forms and maintain files and records. (Saudi Arabia Visa, Malaysian Visa, Maldives Visa, Lithuania Visa, Kyrgyzstan Visa, Serbia Visa, Dubai Visa, France Visa, Poland Visa.

• Must have familiarity with visa application submission processes, appointment scheduling, and biometric data collection.

• Preparing documentation and submitting all visa applications for various countries.Maintain good communication with clients face to face and over the phone.

• Speak with clients to answer any queries regarding visa requirements.

• Collect the required visa documents as per checklist and prepare the file for online and in person submission to embassies.

• You will have to stay in touch with the clients through Email and WhatsApp until the completion of each visa application process.

• You MUST have proficiency in using a laptop or Desktop and the Internet (MS Word, typing, emailing, Canva, Photoshop etc.)

• Good understanding of Visa application process, documentation requirements and all Embassy Formalities.

• Providing visa and other necessary documents to the valuable clients.

• Supporting office administration.

• Dealing with customer queries and complaints.

• Promoting and marketing the business.

• Any other tasks assigned by the management.

• Mobile bill,T/A
• Festival Bonus: 2

• Commission Based Salary, Per Passenger 5000 Taka, Salary is not fixed