Executive, Support Admin

Job Description

Title: Executive, Support Admin

Company Name: Online Tech Academy

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

Published: 2024-05-23

Application Deadline: 2024-06-22

Education:

𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

A graduate degree from a reputable university with a good academic background.

Experience:

1-2 year of experience in the relevant field will get you preference.

Freshers are encouraged to apply. 

𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 12000+ entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working, and self-driven individuals.At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, and they are joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.

𝐉𝐨𝐛 𝐂𝐨𝐧𝐭𝐞𝐱𝐭:

We are seeking a dedicated and resourceful Support Admin to join our dynamic team. The ideal candidate will manage clients` queries, provide exceptional customer service, and ensure that our entrepreneurs receive the support they need to thrive. This role is crucial to maintaining the high level of service our clients expect and deserve.

𝐉𝐨𝐛 𝐧𝐚𝐭𝐮𝐫𝐞: Full time

𝐖𝐨𝐫𝐤 𝐏𝐥𝐚𝐜𝐞: SAR Bhaban, Ka-78 Pragati Sarani Main Road, Dhaka 1229

𝐖𝐨𝐫𝐤 𝐓𝐢𝐦𝐞: 09:00 Am-06:30 Pm

𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

• Respond to client queries promptly and professionally via email, chat, phone, Discord, and Facebook groups.

• Identify problems and implement solutions to guarantee client satisfaction

• Maintain and update support documentation, FAQs, and other resources to assist clients.

• Develop new support materials as needed with the concern of seniors to address new trends and common issues clients face.

• Report to the supervisor and collaborate with other team members and departments. 

• Must have a willingness to learn and grow.

Compensation & Benefits:

• Annual Increment (After Probation/Eligibility)

• 2 Times Yearly Festival Bonus

• Performance Bonus

• Annual Tour

• Best Employment Remuneration (Quarterly & Annually)

• Birthday Celebration

• Remuneration and leave

• Honeymoon Package For Newly Weds.

• Financial contribution for first childbirth

• Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee

• Mobile bill allowance (Only Entitled)

• Unlimited access to reading books

• Useful Corporate health card

• Gym facilities

• Relaxing zones

• All Government holidays as per company policy

• An environment that fosters accelerated growth and training.