General Manager - Operation (Foy`s Lake Complex,Chattogram)

Job Description

Title: General Manager - Operation (Foy`s Lake Complex,Chattogram)

Company Name: Concord Group

Vacancy: 1

Age: 40 to 60 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 20 to 40 years
• The applicants should have experience in the following business area(s): Group of Companies, Resort, Motel, Amusement Park

Published: 2026-08-17

Application Deadline: 2026-09-16

Education:

• Bachelor/Honors

Requirements:

• 20 to 40 years
• The applicants should have experience in the following business area(s): Group of Companies, Resort, Motel, Amusement Park

Skills Required: Admin and Protocol,Administration,Amusement Park,Document Processing,Government Liaison,Operation,Retired Commissioned Air Force Officer,Retired Commissioned Navy Officer,Retired Commissioned Officers from Bangladesh Army,Security Management

Additional Requirements:

• Age 40 to 60 years
• Only Male

• Commitment to promote organizational values

• Good interpersonal and liaison skillsPersonal attributes should include qualities such as consistency, willingness to learn and flexibility, capacity to manage confidential information, cultural sensitivity, able to follow through with difficult issues in an open and professional manner;

• Good computer literacy

• Excellent command over written and spoken English to write reports, memos, proposals, and presentations and conduct telephonic communications etc.

Responsibilities & Context:

A. Overall Operations Management

• Lead and oversee the day-to-day operations of the entire Foy’s Lake Complex.

• Ensure smooth coordination among the Dry Park, Water Park, Resort and all supporting departments.

• Develop and implement operational strategies, annual business plans, budgets and performance targets.

• Establish operational standards, SOPs, service standards and accountability mechanisms across all functions.

B. Dry Amusement Park Operations

• Oversee all amusement rides, attractions, games, food outlets, guest facilities and related operations.

• Ensure rides and attractions operate safely and according to approved SOPs and manufacturer/service requirements.

• Monitor ride uptime, downtime, maintenance coordination and operational efficiency.

• Ensure proper queue management, crowd control and guest flow.

• Maintain high standards of cleanliness, landscaping, signage, lighting and overall park presentation.

C. Water Park Operations

• Oversee all water rides, pools, slides, changing rooms, lockers, showers and related facilities.

• Ensure strict implementation of water safety, lifeguard deployment and emergency response procedures.

• Monitor water quality, hygiene, chemical management and pool safety in coordination with Engineering/Technical teams.

• Ensure appropriate guest capacity and crowd management in water park areas.

• Conduct regular operational inspections to identify and eliminate safety hazards.

D. Resort Operations

• Oversee resort operations including Front Office, Housekeeping, Guest Relations, Food & Beverage and other resort services.

• Ensure efficient room allocation, check-in/check-out and guest service processes.

• Maintain high standards of room cleanliness, hygiene, hospitality and service quality.

• Monitor occupancy, room revenue, guest satisfaction and operational costs.

• Ensure seamless coordination between resort guests and park operations.

E. Guest Experience & Customer Service

• Develop a strong customer-centric culture throughout the Complex.

• Monitor guest feedback, complaints, online reviews and service issues.

• Establish systems for complaint resolution and service recovery.

• Regularly inspect guest-facing areas to ensure service standards are maintained.

• Identify opportunities to improve guest experience, repeat visits and customer loyalty.

• Ensure professional handling of VIPs, corporate clients, school groups, families and special events.

F. Safety, Security & Emergency Management

• Maintain overall responsibility for operational safety and security in coordination with relevant departments.

• Ensure effective deployment and supervision of Security, Lifeguards, First Aid/Medical and Emergency Response teams.

• Establish and regularly review emergency response, evacuation, fire safety and disaster management procedures.

• Conduct regular safety inspections and risk assessments.

• Ensure all incidents, accidents and near-misses are properly reported, investigated and corrective actions implemented.

• Coordinate with local law enforcement, fire service, medical facilities and other external agencies whenever required.

• Maintain strict control over unauthorized access, theft, fraud, operational misconduct and other security risks.

G. Administration Management

• Oversee all administrative activities supporting the Complex's operations.

• Ensure effective manpower deployment, attendance, discipline, transportation, accommodation and employee welfare where applicable.

• Coordinate with HR regarding manpower planning, recruitment, performance management, training and disciplinary matters.

• Ensure compliance with company policies, Bangladesh Labour Law and applicable regulatory requirements.

• Maintain effective communication between management and operational teams.

• Ensure proper documentation, records and administrative controls.

H. Revenue, Cost & Commercial Control

• Take ownership of operational revenue and cost efficiency in coordination with Finance and Commercial teams.

• Monitor ticket sales, resort revenue, F&B revenue, ancillary revenue and other income-generating activities.

• Identify revenue leakage, ticket irregularities, unauthorized discounts, misuse of promotional offers and other control weaknesses.

• Control operational expenses without compromising safety or guest experience.

• Monitor departmental budgets, cost centres and operating expenses.

• Review daily/weekly/monthly operational and financial reports and take corrective action where required.

L. Events, Peak Season & Special Operations

• Lead operational planning for weekends, holidays, festivals, school trips, corporate events and peak seasons.

• Prepare manpower, security, parking, ticketing, guest-flow, F&B and emergency-response plans for high-volume periods.

• Coordinate with Sales & Marketing for promotional campaigns and special events.

• Ensure adequate operational preparedness for VIP visits and large-scale events.

M. Business Development & Operational Improvement

• Identify opportunities to increase revenue, improve productivity and enhance guest satisfaction.

• Benchmark the Complex against leading amusement parks, water parks, resorts and entertainment destinations.

• Introduce technology, automation and data-driven operational practices where appropriate.

• Review operational processes continuously and eliminate unnecessary costs, delays and inefficiencies.

• Provide recommendations to Management regarding new attractions, facilities, services and business opportunities.

N. Management Reporting

• Prepare and present daily, weekly, monthly and annual operational reports to Management.

• Provide updates on revenue, attendance, guest satisfaction, safety incidents, maintenance, manpower, costs and operational KPIs.

• Highlight major operational risks, challenges and corrective actions.

• Present strategic recommendations based on operational and business data.

Job Other Benifits:

• T/A,Mobile bill,Medical allowance,Insurance,Gratuity
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Sick Leave, Casual Leave, Earn Leave, Entertainment Benefits, Compensatory Leave cash Benefits for All Government Holiday and other benefits as per company rules.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Gen Mgt/Admin