Executive/ Sr. Executive - WFM & MIS

Job Description

Title: Executive/ Sr. Executive - WFM & MIS

Company Name: Genex Infosys Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelor's Degree or equivalent. (Preferred in MIS, Mathematics, Economics, Statistics, Computer science etc.)

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Manage and process client reporting on specified schedule
∎ Collating & Maintaining Daily/ Weekly/ Monthly Reports from Different Queues & Prepare Dashboards/ PPTs.
∎ Prepare and automate reports in MS Excel based on requirements and report mock-ups.
∎ Responsible to generate manuals and various reports.
∎ Assist in forecasting and scheduling based on historical data.
∎ Schedule Change management.
∎ Track employee information and changes.
∎ Collaborate with client services team on reporting needs and process improvements.
∎ Review and check quality of reports to ensure accuracy.
∎ Provide data-driven recommendations that align with client services team.
∎ Co-ordinate with other departments/Units.
∎ Perform any other task assigned by the Management time to time.

Additional Requirements:
∎ Age at most 35 years
∎ 1 Year of experience in relevant sector will get preference.
∎ Adequate knowledge in Call Center WFM & MIS
∎ The applicants should have experience in the following area(s):
∎ MICROSOFT OFFICE
∎ The applicants should have experience in the following business area(s):
∎ Call Center
∎ Must have expertise in advanced MS Excel (Don't apply without this)
∎ Attention to detail and excellent diagnostic skills.
∎ Excellent problem-solving and management skills.
∎ Effective communication and interpersonal skills.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Jul 2021

Company Information:
∎ 22 Jun 2021
∎ Genex Infosys Limited

Category: IT/Telecommunication

: Candidates who will meet the above mentioned requirements are requested to apply.