Executive/ Sr. Executive, IT Support
Job Description
Title: Executive/ Sr. Executive, IT Support
Company Name: Genex Infosys Limited
Vacancy: Not specific
Job Location: Dhaka (Nikunja)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, EEE, ETE, IT
∎ Preferred Professional Certification: CCNA
∎ Skills Required: Hardware Networking, IT Support Service
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Hardware & Networking, IT Support Service
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
Job Responsibilities:
∎ Provide 1st Level Support related Applications, Hardware Testing & Troubleshooting
∎ Mail & Network Troubleshooting, LAN, and WLAN to users
∎ Provide support to resolve Virus & Antivirus Troubleshooting, Operating System & Internet Troubleshooting
∎ Deliver reinstallation service to the user in case of a persistent problem
∎ Provide solutions to the users related to the MFE problem
∎ Identify, escalate, and follow up the second-level issues with different units/vendors to ensure resolution and maintain a single point of contact
∎ Works with vendor support contacts to resolve technical issues within the desktop environment
∎ Dealing with queries by following departmental procedures for fault resolution
Additional Requirements:
∎ Age at least 22 years
∎ Both males and females are allowed to apply
∎ Excellent technical knowledge of pcs and desktop hardware.
∎ Working technical knowledge of current protocols, operating systems, and standards.
∎ Ability to operate tools, components, and peripheral accessories.
∎ Microsoft Desktop Support Technician an advantage
∎ A+ and N+ experience
∎ Software and Hardware Troubleshooting
∎ Windows 10, Windows 8, Windows 7, Windows 2000/2003/2008 experience
∎ Routers, switches, and firewall experience
∎ Microsoft Office support
∎ TCP/IP, SQL, PCI-DSS Knowledge
∎ Working knowledge of SMS, AD, Exchange, and remote-control tools
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Sep 2023
Company Information:
∎ 2 Aug 2023
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web : www.genexinfosys.com
∎ Business : Leading IT company trusted by global brands
Category: IT/Telecommunication
: Online
