Executive, Customer Support & Call Center
Job Description
Title: Executive, Customer Support & Call Center
Company Name: Bondstein Technologies Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ From any reputed university with proficient communication skills both in English and Bangla.
∎ Skills Required: Telecommunication Service
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Bondstein Technologies Ltd. is an emerging IT-enabled manufacturing company currently concentrated on Vehicle Tracking System (VTS) in Bangladesh. For being the best in the service-oriented business module, we are enabling a 24/7 customer support center for 100% customer query assurance over the phone and social media channels. We are looking for goal-driven personalities who are smart enough to handle queries and grievances as well as push themselves an extra mile to sell the products and values to the
∎ respected customers.
Job Responsibilities:
∎ Giving accurate feedback of queries over the phone or social media's
∎ Answer questions about products or the company
∎ Ask questions to understand customer requirements
∎ Enter and update customer information in the database
∎ Handle grievances to preserve the company's reputation
∎ Keep records of calls and sales and note useful information
∎ Contact potential or existing customers to inform them about a product or service using scripts facilitate future sales
Additional Requirements:
∎ Age at least 24 years
∎ Only males are allowed to apply
∎ Proven experience as telesales /call center representative
∎ Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
∎ Ability to learn about products and services and describe/explain them to prospects
∎ Excellent knowledge of English
∎ Excellent communication and interpersonal skills
∎ Cool-tempered and able to handle rejection
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints
∎ Graduate from any reputed university.
∎ Candidate must have solid understanding of technology/digital products
∎ Candidate must be handy in terms of using computer
∎ We prefer candidates who are willing to hustle to serve customers and get problems sorted out managing multiple stakeholders
Salary:
∎ Industry-standard competitive package (12+1) ranging between 169,000-195,000 BDT / Per Annum
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Mobile, transport, and other official expenses covered
∎ Full health benefits & insurance
∎ Half subsidized lunch
∎ Flexible work environment
∎ All other benefits as per policy
Application Deadline: 4 Dec 2020
Company Information:
∎ 4 Nov 2020
∎ Bondstein Technologies Ltd.
∎ Address : House # 147, Road # 1, Baridhara DOHS, Dhaka -1206 Bangladesh
∎ Web : www.bondstein.com
∎ Business : Our meticulous attention to detail makes for better results. We simply want to make sure your brand is getting the nourishment it needs and that our product or service is providing the best bang for against your every buck.
From Hardware development to website design, from e-commerce site design to data mining strategy, from New ERP development to Mobile App creation ? it all counts within our service. If we think the project is good enough to challenge us ? we make sure, we get it done ? the simplest way.
To know what we have already done, get through our portfolio.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 4th Dec 2020
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