Executive, Customer Service

Job Description

Title: Executive, Customer Service

Company Name: HF Food Service

Vacancy: 15

Age: 24 to 32 years

Job Location: Dhaka (Kazipara)

Salary: Tk. 15000 - 15000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): E-commerce Startup

• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): E-commerce Startup

• Age 24 to 32 years

“HF Food Service” is one of the leading food e-commerce company dedicated to provide exceptional customer service. We’re passionate about delivering top-notch support to our valued customers and committed to nurturing a dynamic and inclusive work environment. As we continue to grow, we`re seeking creative "Customer Service Executives" to join our team and help bring our brand to life through stunning visuals.

Job Context: 

We’re looking for a results-driven sales & customer service representative with excellent interpersonal skills to actively seek out and engage customer prospects with sincerity, dedication, and professionalism. If you are a proactive, empathetic, and solution-oriented individual who can thrive in a fast-paced environment and contribute to our commitment to excellence in customer service, you are encouraged to apply.

Job Responsibilities:

• Proficiency in managing customers over inbound or outbound calls is mandatory.

• Maintain good professional relationships with customers and ensure satisfaction to the highest level.

• Acknowledging and resolving customer complaints and communicating issues to the superior.

• Determine to support or assist customers after hours of operation.

• Identify Selling possibilities and evaluate customer needs.

• Understand the needs of your business customers.

• Actively seek out new sales opportunities through calling, and messaging using social media.

• Manage Official Facebook pages accordingly and collect leads from relevant sources.

• Respond to incoming messages and phone inquiries.

• Maintain records and other documentation and up-to-date daily and monthly reports of sales.

• Cooperating with colleagues and ensuring fast support to customers with the highest level of professionalism.

• Set up a positive mind for any other tasks assigned by the management from time to time.

• Performance bonus

• Afternoon Snacks with unlimited Tea and Coffee.

• The weekly holiday is roster wise and other leave, adjustment leave as per company policy.

• All Government holidays as per company policy