Executive - Client Experience
Job Description
Title: Executive - Client Experience
Company Name: Shatarupa Weaving Mills Ltd.
Vacancy: --
Age: At least 18 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Multinational Companies, Textile, Call Center, Spinning, Dyeing Factory, E-commerce
- Freshers are also encouraged to apply.
Published: 2026-04-23
Application Deadline: 2026-05-23
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Multinational Companies, Textile, Call Center, Spinning, Dyeing Factory, E-commerce
- Freshers are also encouraged to apply.
Skills Required: Customer Relationship Management,Face-to-Face Customer Support,Issue Management,Leadership,Team management
Additional Requirements:
- Age At least 18 years
Responsibilities & Context:
Job Context: Shatarupa Weaving Mills Ltd., a renowned fabrics manufacturing company in Bangladesh, is looking for a dynamic and proactive Executive, Client Experience to strengthen our customer engagement and sales operations.
This position is ideal for individuals passionate about building relationships, delivering exceptional customer service, and driving sales through telesales activities in the Textile Industry.
Customer Interaction: Handle inbound and outbound calls to provide accurate information about products, respond to inquiries, and resolve customer complaints efficiently.
Telesales: Proactively reach out to potential and existing customers to promote fabric products, explain features and benefits, and successfully close sales deals.
Customer Relationship Management (CRM): Maintain and regularly update customer records, ensuring all interactions are properly documented in the company’s CRM system.
Feedback Collection: Gather customer feedback to identify opportunities for product and service improvement, and share insights with relevant departments.
Sales Target Achievement: Consistently meet or exceed monthly, quarterly, and annual telesales targets.
Problem Resolution: Address customer issues promptly, ensuring proper follow-up and satisfactory resolution.
Team Monitoring: Supervise and monitor team performance, ensure adherence to SOPs, provide guidance, and support team members to achieve individual and team targets.
Issue Resolution (Operational): Identify recurring issues, analyze root causes, and coordinate with internal teams to implement effective solutions.
Face-to-Face Client Interaction: Engage directly with clients when required, build strong relationships, understand their needs, and provide personalized solutions.
Collaboration: Work closely with cross-functional teams to align telesales activities with overall business objectives.
Reporting: Prepare daily, weekly, and monthly performance reports highlighting sales achievements, challenges, and improvement areas.
Relationship Building: Build and maintain strong rapport with existing and potential customers to understand their needs and offer tailored solutions.
Lead Management: Follow up on leads generated through marketing campaigns and convert them into successful sales.
Post-Sale Follow-Up: Conduct follow-ups after sales to ensure customer satisfaction and long-term relationship building.
Market Feedback: Provide regular feedback to management regarding customer preferences, challenges, and market trends.
Job Other Benifits:
- Tour allowance,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
