*Customer Care Lead*

Job Description

Title: *Customer Care Lead*

Company Name: Shatarupa Weaving Mills Ltd.

Vacancy: --

Age: 20 to 35 years

Job Location: Dhaka (Old Dhaka)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Textile, Spinning, Dyeing Factory, Woven Manufacturing

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Textile, Spinning, Dyeing Factory, Woven Manufacturing

• Age 20 to 35 years

• Educational qualification may be relaxed for highly experienced candidates.

• Practical experience, communication skill and reporting discipline will be given higher priority.

• Strong communication skill in Bangla.

• Ability to handle customer complaints with patience and professionalism.

• Ability to calm angry or dissatisfied customers.

• Strong follow-up mindset.

• Basic knowledge of Excel or Google Sheet.

• Ability to maintain customer database and daily reports.

• Ability to coordinate with sales team and management.

• Ability to work under pressure.

• Must be disciplined, responsible and result-oriented.

• Long-term job mindset will be preferred.

SHATARUPA WEAVING MILLS LIMITED is looking for a responsible and performance-driven *Customer Care Lead* for its Islampur, Lion Tower office.

This is not a regular phone receiving position. The selected candidate will lead customer follow-up, tele sales support, complaint handling, customer database management, order and delivery coordination, sales team support and management reporting.

The candidate must understand that Islampur textile market is relationship-driven, price-sensitive, fast-moving and highly competitive. Regular follow-up, clear communication and quick complaint handling are directly connected with customer retention and sales growth.

Job Responsibilities:

* Make daily customer follow-up calls according to the assigned list.

* Maintain regular communication with old and existing customers.

* Try to reactivate inactive customers through planned phone follow-up.

* Receive, record and follow up customer complaints until proper resolution.

* Coordinate with the sales team regarding order status, delivery update and payment follow-up.

* Update customer database with buying history, product preference, feedback and outstanding status.

* Collect customer feedback regarding price, product quality, service and delivery.

* Support tele sales activities and forward potential leads to the sales team.

* Prepare daily call reports, follow-up reports and complaint reports.

* Prepare weekly customer feedback summary for management.

* Maintain proper call tone, follow-up discipline and customer communication standard.

* Supervise customer care team members if required.

* Inform management quickly about serious customer dissatisfaction, complaint or market feedback.

• T/A,Performance bonus,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2