Executive-Call Center

Job Description

Title: Executive-Call Center

Company Name: South Bengal Fertilizer Mills Ltd

Vacancy: 01

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Group of Companies
• Freshers are also encouraged to apply.

• Masters degree in any discipline

• At least 2 years
• The applicants should have experience in the following business area(s): Group of Companies
• Freshers are also encouraged to apply.

• Age At least 25 years
• Only Male
• Freshers are also encouraged to apply.

• The applicant should be Smart, Energetic and Self-motivated with sound physical & mental health and must be well disciplined, should have dynamic & good personality.
• Ensuring customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
• Manage large number of incoming queries and handle customer’s inquiries via phone, email and social media.
• Greet callers enthusiastically and ascertain problems for communicating distinctly.
• Manage brand pages across social media platforms, ensuring consistent audience engagement and brand voice.
• Monitor social channels for trends, mentions, and feedback, responding promptly and professionally to comments, messages, and mentions.
• Prepare and present weekly/monthly reports on audience engagement, follower growth, and overall performance metrics.
• Strong coordination with departments to assure excellent service quality.
• Prepare and Provide Daily/weekly/monthly service-related report.
• Respond promptly to customer inquiries; handle and resolve customer query/complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer demand within time frames.
• Prepare and distribute customer activity reports.
• Act as a point of contact for beneficiary inquiries, concerns and feedback.
• Ensure high standards of call etiquette and customer service.
• Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
• Good command in Microsoft office specially excels for daily reporting
• Any other tasks as assigned by management from time to times.