Online Customer Support Executive (English Communication)

Job Description

Title: Online Customer Support Executive (English Communication)

Company Name: YAMAAN

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 14000 - 17000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce, F-commerce

• Bachelor/Honors

• Bachelor’s Degree (Graduation) must be completed
• Candidates with an academic background in English or related fields will get preference

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce, F-commerce

• Age 20 to 30 years

Experience Requirements

• Experience in online customer support, social media inbox handling, or e-commerce support will be preferred
• Fresh graduates may apply if they have strong English expertise
• Good English typing speed on computer is required (minimum 30 WPM).

Additional Requirements

• Strong expertise in written English is mandatory
• Candidates with IELTS certification or any professional English language course will be given priority
• Excellent knowledge of English grammar, sentence structure, and professional tone
• Fast and accurate typing skills
• Basic computer knowledge and familiarity with social media platforms
• Strong customer service mindset and communication skills
• Ability to handle multiple customer conversations simultaneously
• Interest in fashion and lifestyle brands will be an added advantage

Company Overview

YAMAAN is a modern fashion and lifestyle brand, focused on premium quality, contemporary design, and exceptional customer experience. We operate through our own retail outlets and online platforms and are committed to maintaining a strong brand voice and professional customer communication.

Job Responsibilities

• Reply to all customer messages on Facebook, Instagram, WhatsApp, and website chat in English only
• Provide accurate information about products, prices, sizes, availability, and delivery
• Maintain a polite, professional, and brand-consistent tone in all communications
• Handle customer inquiries, complaints, and follow-ups efficiently
• Coordinate with sales and operations teams when required
• Maintain records of customer interactions if necessary

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2