Executive - Client Support

Job Description

Title: Executive - Client Support

Company Name: MySoft Limited

Vacancy: 2

Age: 22 to 28 years

Job Location: Dhaka (Shewrapara)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 22 to 28 years
• Only Female

We are looking for a proactive Client Support Executive (Call Center) to be a key part of our energetic team. In this role, you will handle customer inquiries, requirements and issues of our implemented software and provide adequate support to resolve the issues and requirements. The ideal candidate is a persuasive communicator with a results-oriented mindset, ready to achieve daily issue solving targets and play a vital role in growing our business.

Key Responsibilities:

• Handle inbound and outbound calls professionally.

• Manage customer communication through phone, chat and social media.

• Focus on resolving customer requirements, problems and other issues.

• Collaborate with Client, Management & Operations teams to ensure smooth order processing.

• Provide solutions to customer issues with patience and professionalism.

• Maintain a professional, courteous, and customer-first attitude.

• Take responsibility for achieving individual and team targets.

• Suggest improvements in smooth support and service processes for customers.

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2