Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Pendulum Motion

Vacancy: 15

Age: 18 to 27 years

Job Location: Dhaka (Adabor, Eskaton)

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Bachelor degree in any discipline

• At most 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Age 18 to 27 years

Experience Requirements:

• Minimum 6 months in call center/customer service/sales preferred.
• (Freshers with excellent communication skills may apply.)

Skills & Competencies:

• Clear Bangla & English pronunciation with good listening & speaking skills.
• Strong interpersonal and convincing ability.
• Computer proficiency (MS Word, Excel, Browsing).
• Fast and accurate data entry & typing.
• Ability to handle stress, rejections, and maintain professional tone.
• Willingness to work in rostered shifts (including nights for Eskaton project).

• Handle customer inquiries and provide accurate information courteously.

• Engage with interested leads through outbound calls, providing information and assistance to help them complete their service journey.

• Maintain call logs, follow-ups, and escalate unresolved issues.

• Demonstrate patience and empathy while handling difficult situations.

• Proactively reach out to potential customers to promote services and convert leads into successful sales.